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To bring your subscription up to date, use the link below:\n{{ sub_token_url }}&empty=true&cart=checkout\n\n    {% elseif days_since_first_failed_transaction > 15 and days_since_first_failed_transaction \u003C 28 %}\nThis email is a reminder that your subscription is currently {{ days_since_first_failed_transaction }} days past due. Your subscription will be cancelled automatically in {{ 30 - days_since_first_failed_transaction }} days.\n\nTo bring your subscription up to date, use the link below:\n{{ sub_token_url }}&empty=true&cart=checkout\n\n    {% elseif days_since_first_failed_transaction == 29 %}\nYour subscription is currently {{ days_since_first_failed_transaction }} days past due. Your subscription will be cancelled TOMORROW unless you update your payment information using the link below:\n{{ sub_token_url }}&empty=true&cart=checkout\n\n    {% endif %}\n{% endif %}\n",{"type":357,"attrs":530,"content":531},{"level":359,"textAlign":55},[532],{"text":533,"type":355},"Expiring card reminder language strings",{"type":350,"attrs":535,"content":536},{"textAlign":55},[537],{"text":538,"type":355},"The following language strings are available for the expiring card reminder email and can be customised in your store’s language settings:",{"type":364,"content":540},[541,558,578,598],{"type":367,"content":542},[543,551],{"type":370,"attrs":544,"content":545},{"colspan":372,"rowspan":372,"colwidth":55},[546],{"type":350,"attrs":547,"content":548},{"textAlign":55},[549],{"text":550,"type":355},"Language string",{"type":370,"attrs":552,"content":553},{"colspan":372,"rowspan":372,"colwidth":55},[554],{"type":350,"attrs":555,"content":556},{"textAlign":55},[557],{"text":394,"type":355},{"type":367,"content":559},[560,570],{"type":398,"attrs":561,"content":562},{"colspan":372,"rowspan":372,"colwidth":55,"backgroundColor":55},[563],{"type":350,"attrs":564,"content":565},{"textAlign":55},[566],{"text":567,"type":355,"marks":568},"email_subject_expiring_payment_reminder",[569],{"type":408},{"type":398,"attrs":571,"content":572},{"colspan":372,"rowspan":372,"colwidth":55,"backgroundColor":55},[573],{"type":350,"attrs":574,"content":575},{"textAlign":55},[576],{"text":577,"type":355},"Email subject line",{"type":367,"content":579},[580,590],{"type":398,"attrs":581,"content":582},{"colspan":372,"rowspan":372,"colwidth":55,"backgroundColor":55},[583],{"type":350,"attrs":584,"content":585},{"textAlign":55},[586],{"text":587,"type":355,"marks":588},"email_text_message_expiring_payment_reminder",[589],{"type":408},{"type":398,"attrs":591,"content":592},{"colspan":372,"rowspan":372,"colwidth":55,"backgroundColor":55},[593],{"type":350,"attrs":594,"content":595},{"textAlign":55},[596],{"text":597,"type":355},"Plain text email body",{"type":367,"content":599},[600,610],{"type":398,"attrs":601,"content":602},{"colspan":372,"rowspan":372,"colwidth":55,"backgroundColor":55},[603],{"type":350,"attrs":604,"content":605},{"textAlign":55},[606],{"text":607,"type":355,"marks":608},"email_html_message_expiring_payment_reminder",[609],{"type":408},{"type":398,"attrs":611,"content":612},{"colspan":372,"rowspan":372,"colwidth":55,"backgroundColor":55},[613],{"type":350,"attrs":614,"content":615},{"textAlign":55},[616],{"text":617,"type":355},"HTML email body",{"type":357,"attrs":619,"content":620},{"level":359,"textAlign":55},[621],{"text":622,"type":355},"Notes",{"type":624,"content":625},"bullet_list",[626,634,656],{"type":627,"content":628},"list_item",[629],{"type":350,"attrs":630,"content":631},{"textAlign":55},[632],{"text":633,"type":355},"All subscription emails use the same base email receipt template as regular transaction emails. Subscription-specific content is conditionally shown using the Twig variables above.",{"type":627,"content":635},[636],{"type":350,"attrs":637,"content":638},{"textAlign":55},[639,641,644,646,649,651,654],{"text":640,"type":355},"To find the default template structure, search for ",{"text":405,"type":355,"marks":642},[643],{"type":408},{"text":645,"type":355},", ",{"text":434,"type":355,"marks":647},[648],{"type":408},{"text":650,"type":355},", or ",{"text":462,"type":355,"marks":652},[653],{"type":408},{"text":655,"type":355}," in your store’s default email template.",{"type":627,"content":657},[658],{"type":350,"attrs":659,"content":660},{"textAlign":55},[661,663,670,672,678],{"text":662,"type":355},"See ",{"text":664,"type":355,"marks":665},"Set up failed payment reminder emails",[666],{"type":667,"attrs":668},"link",{"href":669,"uuid":55,"anchor":55,"target":55,"linktype":31},"https:\u002F\u002Ffoxy.io\u002Fhelp\u002Farticles\u002Fset-up-failed-payment-reminder-emails",{"text":671,"type":355}," and ",{"text":673,"type":355,"marks":674},"Set up expiring card reminder emails",[675],{"type":667,"attrs":676},{"href":677,"uuid":55,"anchor":55,"target":55,"linktype":31},"https:\u002F\u002Ffoxy.io\u002Fhelp\u002Farticles\u002Fset-up-expiring-card-reminder-emails",{"text":679,"type":355}," for details on configuring when these emails are sent.",{"id":55,"alt":55,"name":13,"focus":55,"title":55,"source":55,"filename":13,"copyright":55,"fieldtype":77,"meta_data":681},{},"How to customize the emails Foxy sends for subscription renewals, failed payments, expiring cards, and cancellations using Twig variables.",[],"customise-subscription-email-templates","help\u002Farticles\u002Fcustomise-subscription-email-templates",-2160,[],2659,"3c7008e8-7cec-4985-99dd-301b8b3ee691",[],{"name":692,"created_at":693,"published_at":694,"updated_at":695,"id":696,"uuid":697,"content":698,"slug":888,"full_slug":889,"sort_by_date":55,"position":890,"tag_list":891,"is_startpage":24,"parent_id":688,"meta_data":55,"group_id":892,"first_published_at":694,"release_id":55,"lang":61,"path":55,"alternates":893,"default_full_slug":55,"translated_slugs":55},"Send an email notification on subscription events","2026-07-22T17:29:06.793Z","2026-07-22T17:44:55.774Z","2026-07-22T17:44:55.788Z",200915954923656,"39308b35-3932-4e5a-a0ea-fb08c876e613",{"_uid":699,"body":700,"name":692,"image":884,"pinned":24,"summary":886,"category":313,"component":259,"related_articles":887},"dbda27cf-4823-4caa-80fb-901d1281f76c",{"type":347,"content":701},[702,707,712,717,746,763,768,773,778,784,789,794,799,804,809,814,819,824,829,833,838,843,848,853,858,863,868,879],{"type":350,"attrs":703,"content":704},{"textAlign":55},[705],{"text":706,"type":355},"The following functionality allows you to receive email notifications for subscription events.",{"type":357,"attrs":708,"content":709},{"level":359,"textAlign":55},[710],{"text":711,"type":355},"Configure your store",{"type":350,"attrs":713,"content":714},{"textAlign":55},[715],{"text":716,"type":355},"This page is primarily related to configuring custom email notifications that are sent to the store administrators. This approach could be applied to the main store email receipt though - so that the changes impact the emails that customers receive as well.",{"type":350,"attrs":718,"content":719},{"textAlign":55},[720,722,726,728,732,734,738,740,744],{"text":721,"type":355},"If you want to trigger a custom email receipt just for store administrators, you'll need to enable the admin emails for specific categories in your store. To do that, while on your store admin's ",{"text":300,"type":355,"marks":723},[724],{"type":725},"bold",{"text":727,"type":355}," page, enable ",{"text":729,"type":355,"marks":730},"send admin email",[731],{"type":725},{"text":733,"type":355}," in the Email Options, input the email addresses you want to be notified in ",{"text":735,"type":355,"marks":736},"admin email(s)",[737],{"type":725},{"text":739,"type":355},", and then set an ",{"text":741,"type":355,"marks":742},"admin email subject",[743],{"type":725},{"text":745,"type":355},".",{"type":350,"attrs":747,"content":748},{"textAlign":55},[749,751,755,757,761],{"text":750,"type":355},"If you want to make customization to your main email receipt so customers see the changes as well - you will work from the ",{"text":752,"type":355,"marks":753},"Custom text template for email receipt",[754],{"type":725},{"text":756,"type":355}," field on ",{"text":758,"type":355,"marks":759},"Settings > Receipts",[760],{"type":725},{"text":762,"type":355},", adding the custom logic there.",{"type":357,"attrs":764,"content":765},{"level":359,"textAlign":55},[766],{"text":767,"type":355},"Newly-Created Subscription Condition",{"type":350,"attrs":769,"content":770},{"textAlign":55},[771],{"text":772,"type":355},"Add this snippet in the email template text area if you want to be notified whenever a customer registers a new subscription.",{"type":524,"attrs":774,"content":775},{"class":55},[776],{"text":777,"type":355},"{% if is_new_subscription %}\n{# INSERT CUSTOM CODE HERE #}\n{% endif %}",{"type":357,"attrs":779,"content":781},{"level":780,"textAlign":55},3,[782],{"text":783,"type":355},"Optional: Change the email subject",{"type":350,"attrs":785,"content":786},{"textAlign":55},[787],{"text":788,"type":355},"In case you want to modify the email subject to be more descriptive to the newly-created subscription event, add this snippet below the above snippet:",{"type":524,"attrs":790,"content":791},{"class":55},[792],{"text":793,"type":355},"{% if is_new_subscription %}\n{% set custom_subject = 'New Subscription by ' ~ billing_address.first_name ~ ' ' ~ billing_address.last_name ~ ' [' ~ order_id ~ ']' %}\n\n{% endif %}",{"type":357,"attrs":795,"content":796},{"level":780,"textAlign":55},[797],{"text":798,"type":355},"Optional: Don't send receipts for subscription renewals",{"type":350,"attrs":800,"content":801},{"textAlign":55},[802],{"text":803,"type":355},"If you don't want to send email receipts for subscription renewals, but just for initial subscription orders, subscription cancels and subscription updates, you can do that with a setting on your store's advanced settings page. Look for the \"send emails for automated subscription renewals\" checkbox and uncheck that to stop email receipts being sent for subscription renewals. More details on the subscriptions wiki page.",{"type":350,"attrs":805,"content":806},{"textAlign":55},[807],{"text":808,"type":355},"If you need to handle it conditionally within your templates though, you can add the following code below the above snippet:",{"type":524,"attrs":810,"content":811},{"class":55},[812],{"text":813,"type":355},"{% if has_subscriptions and not is_new_subscription %}\n{% set custom_subject = '' %}\n\n{% endif %}",{"type":357,"attrs":815,"content":816},{"level":359,"textAlign":55},[817],{"text":818,"type":355},"Cancel Subscription Condition",{"type":350,"attrs":820,"content":821},{"textAlign":55},[822],{"text":823,"type":355},"Add this snippet in the email template text area if you want to be notified whenever a customer cancels a subscription.",{"type":524,"attrs":825,"content":826},{"class":55},[827],{"text":828,"type":355},"{% if is_subscription_cancel %}\n{# INSERT CUSTOM CODE HERE #}\n{% endif %}",{"type":357,"attrs":830,"content":831},{"level":780,"textAlign":55},[832],{"text":783,"type":355},{"type":350,"attrs":834,"content":835},{"textAlign":55},[836],{"text":837,"type":355},"As with the above optional snippet, you can include this in the custom code section of the cancelled subscription condition:",{"type":524,"attrs":839,"content":840},{"class":55},[841],{"text":842,"type":355},"{% set custom_subject = 'Cancelled Subscription by ' ~ billing_address.first_name ~ ' ' ~ billing_address.last_name ~ ' [' ~ order_id ~ ']' %}",{"type":357,"attrs":844,"content":845},{"level":359,"textAlign":55},[846],{"text":847,"type":355},"Modify Subscription Condition",{"type":350,"attrs":849,"content":850},{"textAlign":55},[851],{"text":852,"type":355},"At this snippet in the email template text area if you want to be notified whenever a customer modifies a subscription.",{"type":524,"attrs":854,"content":855},{"class":55},[856],{"text":857,"type":355},"{% if is_subscription_modification %}\n{# INSERT CUSTOM CODE HERE #}\n{% endif %}",{"type":350,"attrs":859,"content":860},{"textAlign":55},[861],{"text":862,"type":355},"You could also change the email subject as you would with the newly-added and cancelled.",{"type":357,"attrs":864,"content":865},{"level":359,"textAlign":55},[866],{"text":867,"type":355},"Combining Conditions",{"type":350,"attrs":869,"content":870},{"textAlign":55},[871,873,877],{"text":872,"type":355},"Feel free to combine the conditions in one conditional statement separated by an ",{"text":874,"type":355,"marks":875},"and",[876],{"type":725},{"text":878,"type":355}," statement. For example:",{"type":524,"attrs":880,"content":881},{"class":55},[882],{"text":883,"type":355},"{% set custom_subject = \"\" %}\n\n{% if is_new_subscription %}\n    {# New Subscription Purchase #}\n    {% set custom_subject = \"Welcome to your new subscription [\" ~ order_id ~ \"]\" %}\n{% elseif is_subscription_cancel %}\n    {# Subscription Cancellation #}\n    {% set custom_subject = \"We're sorry to see you go [\" ~ order_id ~ \"]\" %}\n{% elseif is_subscription_modification %}\n    {# Subscription Modification #}\n    {% set custom_subject = \"Your subscription has been modified [\" ~ order_id ~ \"]\" %}\n{% elseif has_subscriptions and not is_updateinfo %}\n    {# Subscription Renewal #}\n    {% set custom_subject = \"Your subscription has been renewed [\" ~ order_id ~ \"]\" %}\n{% endif %}\n\n{% if custom_subject != \"\" %}\n    {# A custom subscription is set, so let's replace the default subscription #}\n    \n{% endif %}",{"id":55,"alt":55,"name":13,"focus":55,"title":55,"source":55,"filename":13,"copyright":55,"fieldtype":77,"meta_data":885},{},"How to receive an email notification whenever a subscription event occurs.",[],"send-an-email-notification-on-subscription-events","help\u002Farticles\u002Fsend-an-email-notification-on-subscription-events",-4410,[],"129a744e-8f68-4bd6-a03d-59c654b2b070",[],{"name":895,"created_at":896,"published_at":897,"updated_at":898,"id":899,"uuid":900,"content":901,"slug":1000,"full_slug":1001,"sort_by_date":55,"position":1002,"tag_list":1003,"is_startpage":24,"parent_id":688,"meta_data":55,"group_id":1004,"first_published_at":897,"release_id":55,"lang":61,"path":55,"alternates":1005,"default_full_slug":55,"translated_slugs":55},"Set up subscription renewal email receipts","2026-06-10T20:18:37.326Z","2026-06-10T20:22:18.886Z","2026-06-10T20:22:18.898Z",186094048610205,"b713b3e6-f81f-425d-a1c2-4c4600a99ae5",{"_uid":902,"body":903,"name":895,"image":996,"pinned":24,"summary":998,"category":313,"component":259,"related_articles":999},"5bef2d6f-a8b2-4044-be8c-e46771c63f33",{"type":347,"content":904},[905,910,915,963,967],{"type":350,"attrs":906,"content":907},{"textAlign":55},[908],{"text":909,"type":355},"By default, Foxy sends an email receipt to the customer for every successful subscription renewal. You can disable this if you don’t want customers to receive an email each time their subscription renews.",{"type":357,"attrs":911,"content":912},{"level":359,"textAlign":55},[913],{"text":914,"type":355},"Toggle renewal email receipts",{"type":916,"attrs":917,"content":918},"ordered_list",{"order":372},[919,932,945,956],{"type":627,"content":920},[921],{"type":350,"attrs":922,"content":923},{"textAlign":55},[924,926,930],{"text":925,"type":355},"Go to ",{"text":927,"type":355,"marks":928},"Advanced Settings",[929],{"type":725},{"text":931,"type":355}," in your Foxy admin",{"type":627,"content":933},[934],{"type":350,"attrs":935,"content":936},{"textAlign":55},[937,939,943],{"text":938,"type":355},"Scroll to the ",{"text":940,"type":355,"marks":941},"Recurring Billing Settings",[942],{"type":725},{"text":944,"type":355}," section",{"type":627,"content":946},[947],{"type":350,"attrs":948,"content":949},{"textAlign":55},[950,952],{"text":951,"type":355},"Check or uncheck ",{"text":953,"type":355,"marks":954},"Send emails for automated subscription renewals",[955],{"type":725},{"type":627,"content":957},[958],{"type":350,"attrs":959,"content":960},{"textAlign":55},[961],{"text":962,"type":355},"Save your settings",{"type":357,"attrs":964,"content":965},{"level":359,"textAlign":55},[966],{"text":622,"type":355},{"type":624,"content":968},[969,976,983],{"type":627,"content":970},[971],{"type":350,"attrs":972,"content":973},{"textAlign":55},[974],{"text":975,"type":355},"Disabling renewal receipts only affects automatic renewal emails. 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