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It shows the default template until you add your own.",{"type":402,"content":442},[443],{"type":378,"attrs":444,"content":445},{"textAlign":55},[446],{"text":447,"type":383},"Look for this line:",{"type":402,"content":449},[450],{"type":378,"attrs":451,"content":452},{"textAlign":55},[453],{"text":454,"type":383,"marks":455},"* {{ config.lang.checkout_merchant|pad(20)|raw }} {{ config.store_name }}",[456],{"type":457},"code",{"type":402,"content":459},[460],{"type":378,"attrs":461,"content":462},{"textAlign":55},[463],{"text":464,"type":383},"Add your address immediately after it, for example:",{"type":402,"content":466},[467],{"type":378,"attrs":468,"content":469},{"textAlign":55},[470],{"text":471,"type":383,"marks":472},"Address 1\nAddress 2\nCity, State Postcode\nPhone number",[473],{"type":457},{"type":402,"content":475},[476],{"type":378,"attrs":477,"content":478},{"textAlign":55},[479],{"text":480,"type":383},"Save your changes",{"type":390,"attrs":482,"content":483},{"level":392,"textAlign":55},[484],{"text":485,"type":383},"Add the address to the HTML email receipt",{"type":397,"attrs":487,"content":488},{"order":399},[489,496,502,511,517,526],{"type":402,"content":490},[491],{"type":378,"attrs":492,"content":493},{"textAlign":55},[494],{"text":495,"type":383},"On the same page, find the custom template field for the HTML email receipt ",{"type":402,"content":497},[498],{"type":378,"attrs":499,"content":500},{"textAlign":55},[501],{"text":447,"type":383},{"type":402,"content":503},[504],{"type":378,"attrs":505,"content":506},{"textAlign":55},[507],{"text":508,"type":383,"marks":509},"\u003Ch3 style=\"margin: 0;padding: 0;font-family: Verdana, Helvetica, Arial, sans-serif;color: #666666;font-weight: bold;font-size: 13px;\">{{ config.lang.checkout_merchant|raw }}\u003C\u002Fh3> {{ config.store_name }}\u003Cstrong>\u003C\u002Fstrong>",[510],{"type":457},{"type":402,"content":512},[513],{"type":378,"attrs":514,"content":515},{"textAlign":55},[516],{"text":464,"type":383},{"type":402,"content":518},[519],{"type":378,"attrs":520,"content":521},{"textAlign":55},[522],{"text":523,"type":383,"marks":524},"\u003Cbr>Address 1\u003Cbr>Address 2\u003Cbr>City, State postcode\u003Cbr>phone\u003Cbr>",[525],{"type":457},{"type":402,"content":527},[528],{"type":378,"attrs":529,"content":530},{"textAlign":55},[531],{"text":480,"type":383},{"type":390,"attrs":533,"content":534},{"level":392,"textAlign":55},[535],{"text":536,"type":383},"Test your changes",{"type":378,"attrs":538,"content":539},{"textAlign":55},[540,542,546],{"text":541,"type":383},"Resend the receipt for one of your own test transactions from ",{"text":543,"type":383,"marks":544},"Transactions",[545],{"type":427},{"text":547,"type":383},".",{"type":378,"attrs":549,"content":550},{"textAlign":55},[551],{"text":552,"type":383},"Only do this on a transaction you placed yourself. Resending delivers the email to that transaction's customer, so testing on a real customer's order will send them a duplicate receipt.",{"type":390,"attrs":554,"content":555},{"level":392,"textAlign":55},[556],{"text":557,"type":383},"Notes",{"type":559,"content":560},"bullet_list",[561],{"type":402,"content":562},[563],{"type":378,"attrs":564,"content":565},{"textAlign":55},[566,568,572],{"text":567,"type":383},"Both templates use Twig, so the ",{"text":569,"type":383,"marks":570},"{{ config.store_name }}",[571],{"type":457},{"text":573,"type":383}," style tags work in either one.",{"id":55,"alt":55,"name":13,"focus":55,"title":55,"source":55,"filename":13,"copyright":55,"fieldtype":77,"meta_data":575},{},"How to add your store's address and phone number to the text and HTML email receipt templates.",[313],[],"add-your-stores-address-and-phone-number-to-the-email-receipt","help\u002Farticles\u002Fadd-your-stores-address-and-phone-number-to-the-email-receipt",-1090,[],2659,"eef40d96-d63c-4c2f-92e0-1d1bc563f898","2024-11-06T19:23:00.890Z",[],{"name":588,"created_at":589,"published_at":590,"updated_at":591,"id":592,"uuid":593,"content":594,"slug":639,"full_slug":640,"sort_by_date":55,"position":641,"tag_list":642,"is_startpage":24,"parent_id":583,"meta_data":55,"group_id":643,"first_published_at":644,"release_id":55,"lang":61,"path":55,"alternates":645,"default_full_slug":55,"translated_slugs":55},"Check whether you're sending text or HTML email receipts","2024-11-06T19:21:45.748Z","2026-07-17T04:26:30.183Z","2026-07-17T04:26:30.201Z",14893641,"037fad5a-b01a-477f-898a-7a8248aac0ec",{"_uid":595,"body":596,"name":588,"image":635,"pinned":24,"summary":637,"category":313,"component":259,"related_articles":638},"7fdf021f-8894-4c74-97d5-99ed4f4ce051",{"type":375,"content":597},[598,602,606,610,623],{"type":378,"content":599},[600],{"text":601,"type":383},"This article applies to Foxy versions 1.0 and later.",{"type":378,"content":603},[604],{"text":605,"type":383},"By default, Foxy activates both the HTML and Text versions of the email receipt that gets sent to the customer and the store (depending upon your configuration ― it can be turned off). The text version of the email provides a version of the receipt just in case the customer's email client can't use HTML email. The customer's email client will choose which version to display (in other words, only one version will display to the customer).",{"type":378,"content":607},[608],{"text":609,"type":383},"If you make customizations to your email receipt templates, you'll want to check to see which versions you need to customize. If you're using both html and text, which is likely, you may want to customize both versions.",{"type":378,"content":611},[612,614,621],{"text":613,"type":383},"If you're unsure of your setting, you can check this in the Foxy admin under the ",{"text":615,"type":383,"marks":616},"email receipt",[617],{"type":413,"attrs":618},{"href":619,"uuid":55,"anchor":55,"target":620,"linktype":31},"https:\u002F\u002Fadmin.foxycart.com\u002Fadmin.php?ThisAction=EditTemplate&template=email","_blank",{"text":622,"type":383}," settings. If the email delivery type option is set to Send Text and HTML E-mail, then you're sending both versions. Otherwise, you're only sending the Text version, and that's the version you'll want to customize.",{"type":378,"content":624},[625,627,633],{"text":626,"type":383},"As always, feel free to ",{"text":628,"type":383,"marks":629},"reach out to us",[630],{"type":413,"attrs":631},{"href":632,"uuid":55,"anchor":55,"target":620,"linktype":31},"https:\u002F\u002Fwww.foxy.io\u002Fcontact",{"text":634,"type":383}," if you need further clarification.",{"id":55,"alt":55,"name":13,"focus":55,"title":55,"source":55,"filename":13,"copyright":55,"fieldtype":77,"meta_data":636},{},"How to confirm whether your store sends the text version, the HTML version, or both versions of the email receipt.",[],"check-whether-youre-sending-text-or-html-email-receipts","help\u002Farticles\u002Fcheck-whether-youre-sending-text-or-html-email-receipts",-1080,[],"58ed2c87-e225-4f0c-927e-ad2dfc36af54","2024-11-06T19:21:50.471Z",[],{"name":647,"created_at":648,"published_at":649,"updated_at":650,"id":651,"uuid":652,"content":653,"slug":795,"full_slug":796,"sort_by_date":55,"position":797,"tag_list":798,"is_startpage":24,"parent_id":583,"meta_data":55,"group_id":799,"first_published_at":649,"release_id":55,"lang":61,"path":55,"alternates":800,"default_full_slug":55,"translated_slugs":55},"Customize the email subject by language","2026-07-24T21:02:28.146Z","2026-07-24T21:04:00.551Z","2026-07-24T21:04:00.566Z",201676178068503,"4a18fed4-ba8a-4ddd-989f-04de84946d2d",{"_uid":654,"body":655,"name":647,"image":790,"pinned":24,"summary":792,"category":793,"component":259,"related_articles":794},"2aab7ba1-b275-4b2e-abb6-9ef2c316e87c",{"type":375,"content":656},[657,662,668,673,702,707,712,734,740,763,767],{"type":378,"attrs":658,"content":659},{"textAlign":55},[660],{"text":661,"type":383},"By default, the email receipt’s subject line is set directly on the email template page and isn’t tied to a language string — but you can add Twig logic to your email templates to vary the subject based on the cart’s language.",{"type":390,"attrs":663,"content":665},{"level":664,"textAlign":55},2,[666],{"text":667,"type":383},"How it works",{"type":378,"attrs":669,"content":670},{"textAlign":55},[671],{"text":672,"type":383},"The email subject is not itself a language string, with one exception: subscription dunning emails, where the subject is controlled by the language settings using these strings:",{"type":559,"content":674},[675,684,693],{"type":402,"content":676},[677],{"type":378,"attrs":678,"content":679},{"textAlign":55},[680],{"text":681,"type":383,"marks":682},"email subject subscription cancelled",[683],{"type":457},{"type":402,"content":685},[686],{"type":378,"attrs":687,"content":688},{"textAlign":55},[689],{"text":690,"type":383,"marks":691},"email subject subscription past due",[692],{"type":457},{"type":402,"content":694},[695],{"type":378,"attrs":696,"content":697},{"textAlign":55},[698],{"text":699,"type":383,"marks":700},"email subject expiring payment reminder",[701],{"type":457},{"type":378,"attrs":703,"content":704},{"textAlign":55},[705],{"text":706,"type":383},"For the standard email receipt (not dunning emails), you customize the subject per language by adding Twig logic to the top of your email templates.",{"type":390,"attrs":708,"content":709},{"level":664,"textAlign":55},[710],{"text":711,"type":383},"Steps",{"type":397,"attrs":713,"content":714},{"order":399},[715,727],{"type":402,"content":716},[717],{"type":378,"attrs":718,"content":719},{"textAlign":55},[720,721,725],{"text":408,"type":383},{"text":410,"type":383,"marks":722},[723],{"type":413,"attrs":724},{"href":415,"uuid":55,"anchor":55,"target":55,"linktype":31},{"text":726,"type":383}," and open your email templates.",{"type":402,"content":728},[729],{"type":378,"attrs":730,"content":731},{"textAlign":55},[732],{"text":733,"type":383},"Add the following Twig snippet to the top of your email templates. Include it in both the text and HTML versions if you’re using both:",{"type":735,"attrs":736,"content":737},"code_block",{"class":55},[738],{"text":739,"type":383},"{% set custom_subject = \"\" %}\n{% if not is_subscription_dunning_cancellation and not is_subscription_dunning_reminder and not is_expiring_payment_reminder %}\n    {% if language == \"german\" %}\n        {% set custom_subject = \"German Email Subject Line\" %}\n    {% elseif language == \"french\" %}\n        {% set custom_subject = \"French Email Subject Line\" %}\n    {% endif %}\n{% endif %}\n{% if custom_subject != \"\" %}\n    {{ custom_subject|fc_output_data('email_subject') }}\n{% endif %}\n",{"type":397,"attrs":741,"content":742},{"order":399},[743,756],{"type":402,"content":744},[745],{"type":378,"attrs":746,"content":747},{"textAlign":55},[748,750,754],{"text":749,"type":383},"Add an ",{"text":751,"type":383,"marks":752},"{% elseif %}",[753],{"type":457},{"text":755,"type":383}," block for each additional language you support, replacing the language value and subject text.",{"type":402,"content":757},[758],{"type":378,"attrs":759,"content":760},{"textAlign":55},[761],{"text":762,"type":383},"Save your template.",{"type":390,"attrs":764,"content":765},{"level":664,"textAlign":55},[766],{"text":557,"type":383},{"type":559,"content":768},[769,776,783],{"type":402,"content":770},[771],{"type":378,"attrs":772,"content":773},{"textAlign":55},[774],{"text":775,"type":383},"If none of the conditions match — for example, the cart’s language doesn’t have a custom subject defined — Foxy falls back to the default subject set in your store’s admin.",{"type":402,"content":777},[778],{"type":378,"attrs":779,"content":780},{"textAlign":55},[781],{"text":782,"type":383},"This snippet intentionally excludes subscription dunning emails, since those use their own subject language strings rather than the email template’s subject field.",{"type":402,"content":784},[785],{"type":378,"attrs":786,"content":787},{"textAlign":55},[788],{"text":789,"type":383},"The same approach can be used to customize the bcc and from addresses per language.",{"id":55,"alt":55,"name":13,"focus":55,"title":55,"source":55,"filename":13,"copyright":55,"fieldtype":77,"meta_data":791},{},"How to use Twig logic in your email templates to set a different email receipt subject line based on the cart's language.",[313],[],"customize-the-email-subject-by-language","help\u002Farticles\u002Fcustomize-the-email-subject-by-language",-4640,[],"9fdc1f21-0715-435d-be4e-23ae6c3ad6c3",[],{"name":802,"created_at":803,"published_at":804,"updated_at":805,"id":806,"uuid":807,"content":808,"slug":1024,"full_slug":1025,"sort_by_date":55,"position":1026,"tag_list":1027,"is_startpage":24,"parent_id":583,"meta_data":55,"group_id":1028,"first_published_at":1029,"release_id":55,"lang":61,"path":55,"alternates":1030,"default_full_slug":55,"translated_slugs":55},"Customize the message in the email receipt","2024-11-06T19:19:47.496Z","2026-07-31T15:46:20.634Z","2026-07-31T15:46:20.651Z",14892765,"9fffb8f9-015c-4ae7-bcb9-ccc2b09c208b",{"_uid":809,"body":810,"name":802,"image":1019,"pinned":24,"summary":1021,"category":1022,"component":259,"related_articles":1023},"f3a173b2-02ea-4a94-98c8-5785d1cecb7d",{"type":375,"content":811},[812,817,822,882,887,898,903,908,959,964,969,973],{"type":378,"attrs":813,"content":814},{"textAlign":55},[815],{"text":816,"type":383},"The message shown at the top of your receipts is a language string, edited per template set. The web receipt and the email receipt use separate strings, so change both if you want them to match.",{"type":390,"attrs":818,"content":819},{"level":392,"textAlign":55},[820],{"text":821,"type":383},"Change the web receipt message",{"type":397,"attrs":823,"content":824},{"order":399},[825,835,845,852,865,876],{"type":402,"content":826},[827],{"type":378,"attrs":828,"content":829},{"textAlign":55},[830,831],{"text":408,"type":383},{"text":410,"type":383,"marks":832},[833],{"type":413,"attrs":834},{"href":415,"uuid":55,"anchor":55,"target":55,"linktype":31},{"type":402,"content":836},[837],{"type":378,"attrs":838,"content":839},{"textAlign":55},[840,841],{"text":422,"type":383},{"text":842,"type":383,"marks":843},"Settings > Templates",[844],{"type":427},{"type":402,"content":846},[847],{"type":378,"attrs":848,"content":849},{"textAlign":55},[850],{"text":851,"type":383},"Open your template set",{"type":402,"content":853},[854],{"type":378,"attrs":855,"content":856},{"textAlign":55},[857,859,863],{"text":858,"type":383},"Click the ",{"text":860,"type":383,"marks":861},"Receipt",[862],{"type":427},{"text":864,"type":383}," tab",{"type":402,"content":866},[867],{"type":378,"attrs":868,"content":869},{"textAlign":55},[870,872],{"text":871,"type":383},"Edit the value of ",{"text":873,"type":383,"marks":874},"receipt_message_order",[875],{"type":457},{"type":402,"content":877},[878],{"type":378,"attrs":879,"content":880},{"textAlign":55},[881],{"text":480,"type":383},{"type":378,"attrs":883,"content":884},{"textAlign":55},[885],{"text":886,"type":383},"The default reads: \"Thank you for your order. We've emailed a copy of this receipt to your email. Please contact us if you have any questions about this transaction.\"",{"type":378,"attrs":888,"content":889},{"textAlign":55},[890,892,896],{"text":891,"type":383},"You can use HTML here. The simplest approach is a ",{"text":893,"type":383,"marks":894},"\u003Cbr>",[895],{"type":457},{"text":897,"type":383}," after each line except the last.",{"type":390,"attrs":899,"content":900},{"level":392,"textAlign":55},[901],{"text":902,"type":383},"Change the email receipt message",{"type":378,"attrs":904,"content":905},{"textAlign":55},[906],{"text":907,"type":383},"The email receipt has an HTML version and a plain text version, each with its own string.",{"type":397,"attrs":909,"content":910},{"order":399},[911,923,936,953],{"type":402,"content":912},[913],{"type":378,"attrs":914,"content":915},{"textAlign":55},[916,918,922],{"text":917,"type":383},"On the same template set, click the ",{"text":919,"type":383,"marks":920},"Email",[921],{"type":427},{"text":864,"type":383},{"type":402,"content":924},[925],{"type":378,"attrs":926,"content":927},{"textAlign":55},[928,930,934],{"text":929,"type":383},"Edit ",{"text":931,"type":383,"marks":932},"email_message_order",[933],{"type":457},{"text":935,"type":383}," with your message, HTML formatting included",{"type":402,"content":937},[938],{"type":378,"attrs":939,"content":940},{"textAlign":55},[941,942,946,948,951],{"text":929,"type":383},{"text":943,"type":383,"marks":944},"email_text_message_order",[945],{"type":457},{"text":947,"type":383}," with a plain text version. Remove ",{"text":893,"type":383,"marks":949},[950],{"type":457},{"text":952,"type":383}," tags and any other HTML, and use line breaks in the field instead.",{"type":402,"content":954},[955],{"type":378,"attrs":956,"content":957},{"textAlign":55},[958],{"text":480,"type":383},{"type":378,"attrs":960,"content":961},{"textAlign":55},[962],{"text":963,"type":383},"The text default reads: \"Thank you for your order. Please retain this receipt for your records.\"",{"type":378,"attrs":965,"content":966},{"textAlign":55},[967],{"text":968,"type":383},"The text version is what customers see if their email client can't display HTML, so it needs to read properly on its own.",{"type":390,"attrs":970,"content":971},{"level":392,"textAlign":55},[972],{"text":557,"type":383},{"type":559,"content":974},[975,988,995,1007],{"type":402,"content":976},[977],{"type":378,"attrs":978,"content":979},{"textAlign":55},[980,982,986],{"text":981,"type":383},"Strings without a prefix hold the HTML version. The matching ",{"text":983,"type":383,"marks":984},"email_text_",[985],{"type":457},{"text":987,"type":383}," string holds the plain text version. This pattern applies to every email message, not just the order message.",{"type":402,"content":989},[990],{"type":378,"attrs":991,"content":992},{"textAlign":55},[993],{"text":994,"type":383},"Language strings are set per template set. If you run more than one set, update each one separately.",{"type":402,"content":996},[997],{"type":378,"attrs":998,"content":999},{"textAlign":55},[1000,1002,1006],{"text":1001,"type":383},"These strings support Twig, so you can personalize the message with values like ",{"text":1003,"type":383,"marks":1004},"{{ billing_address.first_name }}",[1005],{"type":457},{"text":547,"type":383},{"type":402,"content":1008},[1009],{"type":378,"attrs":1010,"content":1011},{"textAlign":55},[1012,1014,1017],{"text":1013,"type":383},"Editing these strings changes wording only. To change the receipt's layout, use the receipt templates at ",{"text":424,"type":383,"marks":1015},[1016],{"type":427},{"text":1018,"type":383}," instead.",{"id":55,"alt":55,"name":13,"focus":55,"title":55,"source":55,"filename":13,"copyright":55,"fieldtype":77,"meta_data":1020},{},"How to change the message text shown at the top of the email receipt.",[313],[],"customize-the-message-in-the-email-receipt","help\u002Farticles\u002Fcustomize-the-message-in-the-email-receipt",-1060,[],"3334bb0e-d1ef-4909-85a2-49eacacb38a2","2024-11-06T19:19:51.215Z",[],{"name":1032,"created_at":1033,"published_at":1034,"updated_at":1035,"id":1036,"uuid":1037,"content":1038,"slug":1207,"full_slug":1208,"sort_by_date":55,"position":1209,"tag_list":1210,"is_startpage":24,"parent_id":583,"meta_data":55,"group_id":1211,"first_published_at":1212,"release_id":55,"lang":61,"path":55,"alternates":1213,"default_full_slug":55,"translated_slugs":55},"Remove elements from email receipt","2024-11-06T18:57:39.872Z","2026-07-17T04:26:30.381Z","2026-07-17T04:26:30.394Z",14891134,"cfa03dd7-dfef-4353-a63f-2de601fb4bc2",{"_uid":1039,"body":1040,"name":1032,"image":1203,"pinned":24,"summary":1205,"category":313,"component":259,"related_articles":1206},"9ee14dfb-e83f-4bdd-a208-a08042b9e1e0",{"type":375,"content":1041},[1042,1059],{"type":378,"content":1043},[1044,1046,1051,1053,1057],{"text":1045,"type":383},"You can remove elements from the Foxy html email receipt that the customer and store receives for transactions (if enabled). This example removes the ",{"text":1047,"type":383,"marks":1048},"Processor Response",[1049],{"type":1050},"italic",{"text":1052,"type":383}," and ",{"text":1054,"type":383,"marks":1055},"Payment Method",[1056],{"type":1050},{"text":1058,"type":383}," elements.",{"type":397,"attrs":1060,"content":1061},{"order":399},[1062,1075,1098,1112,1150,1163,1191],{"type":402,"content":1063},[1064],{"type":378,"content":1065},[1066,1068,1074],{"text":1067,"type":383},"Go to your email template ",{"text":1069,"type":383,"marks":1070},"here",[1071],{"type":413,"attrs":1072},{"href":619,"uuid":55,"anchor":55,"target":1073,"linktype":31},"_self",{"text":547,"type":383},{"type":402,"content":1076},[1077],{"type":378,"content":1078},[1079,1081,1085,1087,1091,1093,1097],{"text":1080,"type":383},"After the text input box labeled ",{"text":1082,"type":383,"marks":1083},"receipt html email template:",[1084],{"type":1050},{"text":1086,"type":383},", you'll see ",{"text":1088,"type":383,"marks":1089},"if you like, choose a default template:",[1090],{"type":1050},{"text":1092,"type":383},", select ",{"text":1094,"type":383,"marks":1095},"Custom Template",[1096],{"type":1050},{"text":547,"type":383},{"type":402,"content":1099},[1100],{"type":378,"content":1101},[1102,1104,1106,1107,1111],{"text":1103,"type":383},"Go to the receipt html email template: text area and look for these lines: ",{"type":1105},"hard_break",{"type":1105},{"text":1108,"type":383,"marks":1109},"\u003Ch3 style=\"margin: 0;padding: 0;font-family: Verdana, Helvetica, Arial, sans-serif;color: #666666;font-weight: bold;font-size: 13px;\">{{ config.lang.checkout_payment_method|raw }}\u003C\u002Fh3> \u003Cdiv style=\"margin: 0;padding: 0;font-family: Verdana, Helvetica, Arial, sans-serif;margin-top: -9px;letter-spacing: 1px;\">{{ cc_number_masked }} {% if cc_type|lower in ['amex','discover', 'maestro', 'mastercard', 'solo', 'switch', 'visa'] %}\u003Cimg src=\"https:\u002F\u002F{{ config.store_domain }}\u002Fstatic\u002Fimages\u002Fpayment_logos\u002Femail\u002F{{cc_type|lower}}.png\" width=\"35\" style=\"margin: 0;padding: 0;font-family: Verdana, Helvetica, Arial, sans-serif;max-width: 100%;position: relative;top: 6px;\">{% endif %}\u003C\u002Fdiv> \u003Cbr style=\"margin: 0;padding: 0;font-family: Verdana, Helvetica, Arial, sans-serif;\">",[1110],{"type":457},{"type":1105},{"type":402,"content":1113},[1114],{"type":378,"content":1115},[1116,1118,1122,1124,1128,1132,1134,1138,1142,1144,1148],{"text":1117,"type":383},"Put a ",{"text":1119,"type":383,"marks":1120},"\u003C!--",[1121],{"type":457},{"text":1123,"type":383}," just before the ",{"text":1125,"type":383,"marks":1126},"\u003Ch3",[1127],{"type":457},{"text":1129,"type":383,"marks":1130},"..",[1131],{"type":1050},{"text":1133,"type":383}," and then after the ",{"text":1135,"type":383,"marks":1136},"...",[1137],{"type":1050},{"text":1139,"type":383,"marks":1140},"sans-serif;\">",[1141],{"type":457},{"text":1143,"type":383}," at the end, close the comment with ",{"text":1145,"type":383,"marks":1146},"-->",[1147],{"type":457},{"text":1149,"type":383},". This will change the code within to be seen as a comment and won't be printed to the screen.",{"type":402,"content":1151},[1152],{"type":378,"content":1153},[1154,1156,1157,1158,1162],{"text":1155,"type":383},"Now look for these lines:",{"type":1105},{"type":1105},{"text":1159,"type":383,"marks":1160},"\u003Ch3 style=\"margin: 0;padding: 0;font-family: Verdana, Helvetica, Arial, sans-serif;color: #666666;font-weight: bold;font-size: 13px;\">{{ config.lang.checkout_processor_response|raw }}\u003C\u002Fh3> {{ processor_response|raw }} \u003Cbr style=\"margin: 0;padding: 0;font-family: Verdana, Helvetica, Arial, sans-serif;\">",[1161],{"type":457},{"type":1105},{"type":402,"content":1164},[1165],{"type":378,"content":1166},[1167,1169,1172,1173,1176,1179,1180,1183,1186,1187,1190],{"text":1168,"type":383}," Put a ",{"text":1119,"type":383,"marks":1170},[1171],{"type":457},{"text":1123,"type":383},{"text":1125,"type":383,"marks":1174},[1175],{"type":457},{"text":1129,"type":383,"marks":1177},[1178],{"type":1050},{"text":1133,"type":383},{"text":1135,"type":383,"marks":1181},[1182],{"type":1050},{"text":1139,"type":383,"marks":1184},[1185],{"type":457},{"text":1143,"type":383},{"text":1145,"type":383,"marks":1188},[1189],{"type":457},{"text":547,"type":383},{"type":402,"content":1192},[1193],{"type":378,"content":1194},[1195,1197,1201],{"text":1196,"type":383},"After changing the templates, click ",{"text":1198,"type":383,"marks":1199},"Update Template",[1200],{"type":1050},{"text":1202,"type":383}," to save and then test.",{"id":55,"alt":55,"name":13,"focus":55,"title":55,"source":55,"filename":13,"copyright":55,"fieldtype":77,"meta_data":1204},{},"How to remove specific elements, like the payment method or processor response, from the email receipt.",[],"remove-elements-from-email-receipt","help\u002Farticles\u002Fremove-elements-from-email-receipt",-1020,[],"6c0467ab-b231-43eb-b73b-fab86b5ab124","2024-11-06T18:57:44.156Z",[],{"name":1215,"created_at":1216,"published_at":1217,"updated_at":1218,"id":1219,"uuid":1220,"content":1221,"slug":1380,"full_slug":1381,"sort_by_date":55,"position":1382,"tag_list":1383,"is_startpage":24,"parent_id":583,"meta_data":55,"group_id":1384,"first_published_at":1217,"release_id":55,"lang":61,"path":55,"alternates":1385,"default_full_slug":55,"translated_slugs":55},"Set up a custom email receipt template","2026-07-17T04:17:08.731Z","2026-07-17T04:26:31.136Z","2026-07-17T04:26:31.156Z",198951848942982,"21d05f84-ff0e-421c-88a5-500f42ac509d",{"_uid":1222,"body":1223,"name":1215,"image":1376,"pinned":24,"summary":1378,"category":313,"component":259,"related_articles":1379},"395afbec-6929-4cdb-9818-2afbc062f8f4",{"type":375,"content":1224},[1225,1230,1234,1299,1303],{"type":378,"attrs":1226,"content":1227},{"textAlign":55},[1228],{"text":1229,"type":383},"To customize an email receipt beyond simple language changes, you’ll first need to switch to a custom template.",{"type":390,"attrs":1231,"content":1232},{"level":664,"textAlign":55},[1233],{"text":711,"type":383},{"type":397,"attrs":1235,"content":1236},{"order":399},[1237,1250,1268,1280,1287],{"type":402,"content":1238},[1239],{"type":378,"attrs":1240,"content":1241},{"textAlign":55},[1242,1243,1248],{"text":408,"type":383},{"text":1244,"type":383,"marks":1245},"email receipt settings",[1246],{"type":413,"attrs":1247},{"href":415,"uuid":55,"anchor":55,"target":55,"linktype":31},{"text":1249,"type":383}," in the Foxy admin.",{"type":402,"content":1251},[1252],{"type":378,"attrs":1253,"content":1254},{"textAlign":55},[1255,1257,1261,1262,1266],{"text":1256,"type":383},"For the text version, under ",{"text":1258,"type":383,"marks":1259},"if you like, choose a default template",[1260],{"type":427},{"text":1092,"type":383},{"text":1263,"type":383,"marks":1264},"Custom Text Template",[1265],{"type":427},{"text":1267,"type":383},". 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See ",{"text":802,"type":383,"marks":1313},[1314],{"type":413,"attrs":1315},{"href":1316,"uuid":55,"anchor":55,"target":55,"linktype":31},"https:\u002F\u002Ffoxy.io\u002Fhelp\u002Farticles\u002Fcustomize-the-message-in-the-email-receipt",{"text":547,"type":383},{"type":402,"content":1319},[1320],{"type":378,"attrs":1321,"content":1322},{"textAlign":55},[1323,1325,1331],{"text":1324,"type":383},"Email formatting is far more limited than modern web CSS. ",{"text":1326,"type":383,"marks":1327},"CampaignMonitor’s CSS resources",[1328],{"type":413,"attrs":1329},{"href":1330,"uuid":55,"anchor":55,"target":55,"linktype":31},"http:\u002F\u002Fwww.campaignmonitor.com\u002Fcss\u002F",{"text":1332,"type":383}," are a good reference for what’s supported in HTML email.",{"type":402,"content":1334},[1335],{"type":378,"attrs":1336,"content":1337},{"textAlign":55},[1338],{"text":1339,"type":383},"Copy the HTML template into a text editor with syntax highlighting — ideally one with Twig support — to make it easier to work with.",{"type":402,"content":1341},[1342],{"type":378,"attrs":1343,"content":1344},{"textAlign":55},[1345,1347,1353],{"text":1346,"type":383},"If you’re bringing in a completely different template from another service, you’ll need to include the Twig logic that handles the different email types and outputs the customer’s information. See the ",{"text":1348,"type":383,"marks":1349},"Email receipt Twig variables reference",[1350],{"type":413,"attrs":1351},{"href":1352,"uuid":55,"anchor":55,"target":55,"linktype":31},"https:\u002F\u002Ffoxy.io\u002Fhelp\u002Farticles\u002Femail-receipt-twig-variables-reference",{"text":547,"type":383},{"type":402,"content":1355},[1356],{"type":378,"attrs":1357,"content":1358},{"textAlign":55},[1359,1361,1367],{"text":1360,"type":383},"The default HTML template is available on ",{"text":1362,"type":383,"marks":1363},"GitHub",[1364],{"type":413,"attrs":1365},{"href":1366,"uuid":55,"anchor":55,"target":55,"linktype":31},"https:\u002F\u002Fgithub.com\u002FFoxyCart\u002F2.0-templates\u002Fblob\u002Fmaster\u002Fdefault_templates\u002Fresponsive.email.twig",{"text":1368,"type":383}," if you need to reference it.",{"type":402,"content":1370},[1371],{"type":378,"attrs":1372,"content":1373},{"textAlign":55},[1374],{"text":1375,"type":383},"The email template handles several email types beyond a normal transaction receipt — including subscription reminders and cancellations — and its default styles are inlined in the HTML, so it can be more complex to customize than other templates.",{"id":55,"alt":55,"name":13,"focus":55,"title":55,"source":55,"filename":13,"copyright":55,"fieldtype":77,"meta_data":1377},{},"How to switch to a custom text or HTML email receipt template so you can start customizing it.",[],"set-up-a-custom-email-receipt-template","help\u002Farticles\u002Fset-up-a-custom-email-receipt-template",-3660,[],"5c3497bc-2547-461d-a2f4-578d8a9c3801",[],{"name":1387,"created_at":1388,"published_at":1389,"updated_at":1390,"id":1391,"uuid":42,"content":1392,"slug":43,"full_slug":43,"sort_by_date":55,"position":1568,"tag_list":1569,"is_startpage":24,"parent_id":55,"meta_data":55,"group_id":1570,"first_published_at":1571,"release_id":55,"lang":61,"path":55,"alternates":1572,"default_full_slug":55,"translated_slugs":55},"Contact","2022-09-23T19:56:58.957Z","2025-05-08T18:24:40.382Z","2025-05-08T18:24:40.392Z",3138,{"seo":1393,"_uid":1396,"title":1397,"action":1398,"fields":1399,"method":1544,"columns":1545,"subtitle":1559,"component":43,"button_text":1565,"submit_title":1566,"submit_subtitle":1567},{"_uid":1394,"title":1387,"plugin":1395,"description":13},"24ff7574-3bcc-48d2-85b5-e529dfea1cc4","meta-fields","8f54f1da-9d8f-49b2-89e7-840e886491cb","We're here to help.","https:\u002F\u002Fusebasin.com\u002Ff\u002F029f48d65402",[1400,1405,1409,1515,1518,1523,1538],{"_uid":1401,"name":1402,"type":383,"label":1403,"options":13,"required":33,"component":1404,"placeholder":13},"9a70b226-2036-4f90-a052-b3efa61c5896","name","Name","form___field",{"_uid":1406,"name":1407,"type":1407,"label":1408,"options":13,"required":33,"component":1404,"placeholder":13},"86ba35be-ff43-4a28-8633-14052a8f6622","email","Email Address",{"_uid":1410,"name":1411,"type":1412,"label":1413,"options":1414,"required":33,"component":1404,"conditions":1415,"placeholder":13},"3f827475-492c-4f97-aa1e-2386ac263b6c","topic","select","Topic","Presales, Support, Billing, Partnerships, Order Enquiry, Other",[1416,1469,1479,1486,1494,1502,1508],{"_uid":1417,"equals":1418,"fields":1419,"component":1468},"e21d97dd-e68e-4fa6-ba97-bc40f3041dde","Order Enquiry",[1420],{"_uid":1421,"body":1422,"type":1466,"title":13,"component":1467},"b64992bc-6d53-48b8-b7a0-d81e5a062e50",{"type":375,"content":1423},[1424],{"type":378,"content":1425},[1426,1428,1435,1437,1438,1439,1443,1445,1449,1457,1459,1464],{"text":1427,"type":383},"We are ",{"text":1429,"type":383,"marks":1430},"Foxy.io",[1431],{"type":413,"attrs":1432},{"href":1433,"uuid":55,"anchor":55,"custom":1434,"target":55,"linktype":31},"http:\u002F\u002FFoxy.io",{},{"text":1436,"type":383},", an ecommerce platform powering ecommerce for other merchants. We do not sell products, and are unable to assist with questions about order statuses or refunds for any merchants using our platform. Please contact the merchant you ordered from for assistance. If you’d like to report a store using Foxy for fraudulent practices, please select ‘other’ in the subject.",{"type":1105},{"type":1105},{"text":1440,"type":383,"marks":1441},"NOTE:",[1442],{"type":427},{"text":1444,"type":383}," We are ",{"text":1446,"type":383,"marks":1447},"not ",[1448],{"type":1050},{"text":1450,"type":383,"marks":1451},"Foxy.in",[1452,1456],{"type":413,"attrs":1453},{"href":1454,"uuid":55,"anchor":55,"custom":1455,"target":55,"linktype":31},"http:\u002F\u002FFoxy.in",{},{"type":1050},{"text":1458,"type":383},". 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We'll get back to you as soon as we can, but it might take a business day. If you don't hear back from us in a timely manner, please check your spam folder to ensure our reply didn't go there.",-80,[],"2fd9fb7d-a48a-4184-acfd-30022d8d6f08","2022-09-23T20:10:45.360Z",[],{},1785861254439]