Editing, Voiding, Refunding Transactions

Steps to edit an item

1. 1

   Go to the Foxy admin

2. 2

   Go to Transactions

3. 3

   Click the transaction you want to change. Its details open on the right.

4. 4

   Click an item under Items to open it

5. 5

   Edit any of the following, then close the panel to save:

   • Price: lower it, or set to 0, to reduce the refundable amount while keeping the item on the order

   • Quantity: set to 0 to remove the item entirely, or adjust up or down

   • Line item discount: apply a discount directly to the item instead of adjusting price

   • Item category, Code (SKU, barcode), Parent code, Shipment name

   • Item options, Dimensions, Meta, Attributes (each in its own collapsible section)

Price and Line item discount cover most partial-refund scenarios directly, so there's no need to apply a coupon to an existing transaction.

Once an item is edited, the transaction details show a Refundable amount separate from the order Total, with a note explaining that the refundable amount differs from the total because the transaction has been modified.

Void a transaction

1. 1

   Click Void at the top of the transaction details

2. 2

   Confirm in the dialog: "This action will attempt to void this transaction. Would you like to proceed?"

3. 3

   Click Void to confirm, or Go back to cancel

Refund or capture a transaction

After editing an item, the same action button at the top of the transaction shows Refund or Capture, depending on whether your edit lowered or raised the amount owed.

1. 1

   Click Refund (or Capture)

2. 2

   Confirm in the dialog, which shows the exact amount: "This action will attempt to refund/capture $[amount] to/from the payment method used in this transaction. Would you like to proceed?"

3. 3

   Confirm, or click Go back to cancel

Webhooks

A transaction webhook fires a transaction/modified event when you edit a transaction. It also fires when a transaction is refunded or voided, when a subscription is cancelled, or when an amount is captured.

To set one up:

1. 1

   Go to the Foxy admin

2. 2

   Go to Settings > Integrations

3. 3

   Under Webhooks, click Add webhook +

4. 4

   Fill in Name, Resource, Query, Endpoint, and Encryption key

5. 5

   Turn on Enable this webhook, then click Create

Notes

Charging more after a transaction usually isn't supported, because of how authorization and capture work. An authorization holds an amount on the card; the capture takes the actual amount, and you can't capture more than you authorized. Most orders authorize and capture the same amount at once.

If you edit a transaction and increase the order amount, the Capture action lets you charge the difference, but only up to what was originally authorized. If your business regularly needs to charge more than that, contact Foxy support to discuss options.

Transaction editing support varies by gateway. If customers report they can't edit a transaction, check the payment method used before assuming the feature flag is the issue.