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Posts","search",{"id":2824,"alt":2824,"name":2658,"focus":2824,"title":2824,"source":2824,"filename":2658,"copyright":2824,"fieldtype":2660,"meta_data":2960},{},"navigation\u002Fsearch",60,[],"11e1fd31-95cd-4fc9-b736-8b8910663e6c","2024-10-21T23:17:05.904Z",[],{"name":2759,"created_at":2968,"published_at":2969,"updated_at":2970,"id":2971,"uuid":1810,"content":2972,"slug":2976,"full_slug":2859,"sort_by_date":2824,"position":2977,"tag_list":2978,"is_startpage":2700,"parent_id":2979,"meta_data":2824,"group_id":2980,"first_published_at":2981,"release_id":2824,"lang":2830,"path":2824,"alternates":2982,"default_full_slug":2824,"translated_slugs":2824},"2023-03-24T17:10:24.956Z","2023-03-24T17:27:15.000Z","2023-03-24T17:17:34.897Z",64360,{"_uid":2973,"name":2759,"component":2974,"description":2975},"8faaa61e-938f-4b72-8af5-e7b08caa644d","blog_category","Expert security advice for ecommerce websites.","security",70,[],3266,"c5f4dc80-83de-4ee6-b247-a5d890eb60c3","2023-03-24T17:27:15.733Z",[],{"data":2984,"headers":5349,"perPage":5375,"total":5376},{"stories":2985,"cv":5330,"rels":5331,"links":5348},[2986,3598,3833,4302,4435,4688,4800,4991,5099],{"name":2987,"created_at":2988,"published_at":2989,"updated_at":2990,"id":2991,"uuid":1894,"content":2992,"slug":3590,"full_slug":3591,"sort_by_date":2824,"position":3592,"tag_list":3593,"is_startpage":2700,"parent_id":3594,"meta_data":2824,"group_id":3595,"first_published_at":3596,"release_id":2824,"lang":2830,"path":2824,"alternates":3597,"default_full_slug":2824,"translated_slugs":2824},"Fraudsters are getting so advanced it doesn't make sense","2024-01-27T00:55:49.159Z","2024-01-27T01:02:05.101Z","2024-01-27T01:02:05.133Z",2702884,{"_uid":2993,"tags":2994,"title":2987,"content":2995,"summary":3553,"component":2954,"thumbnail":3556,"categories":3560},"16cb50aa-c8fc-41a9-ab45-61d5ffcba1fe","fraud",{"type":2996,"content":2997},"doc",[2998,3014,3018,3029,3036,3040,3044,3048,3052,3068,3078,3082,3090,3094,3100,3104,3108,3112,3116,3120,3125,3129,3139,3143,3148,3152,3156,3212,3225,3229,3234,3246,3275,3279,3283,3287,3292,3296,3311,3315,3319,3324,3328,3332,3348,3352,3356,3361,3371,3375,3380,3384,3388,3404,3414,3424,3428,3433,3438,3442,3454,3458,3463,3467,3471,3475,3480,3484,3489,3509,3514,3527,3537,3541,3545,3549],{"type":2999,"content":3000},"paragraph",[3001,3004],{"text":3002,"type":3003},"I hate fraud. ","text",{"text":3005,"type":3003,"marks":3006},"So much.",[3007,3012],{"type":3008,"attrs":3009},"link",{"href":3010,"uuid":2824,"anchor":2824,"target":3011,"linktype":2667},"https:\u002F\u002Fwww.youtube.com\u002Fwatch?v=x9LI9PaL_qQ","youtube",{"type":3013},"underline",{"type":2999,"content":3015},[3016],{"text":3017,"type":3003},"Twice in the past year we’ve seen fraud so advanced it didn’t make sense. I want to share these experiences because I find them fascinating, and in the hope it prevents more victims.",{"type":2999,"content":3019},[3020,3022,3027],{"text":3021,"type":3003},"I also hope that this discussion normalizes discussing fraud. It’s a ",{"text":3023,"type":3003,"marks":3024},"massive",[3025],{"type":3026},"italic",{"text":3028,"type":3003}," industry causing both long-lasting financial and emotional pain to its victims, but we as a society won’t be able to effectively educate and prevent it if the true scope and impact aren’t better appreciated.",{"type":3030,"attrs":3031,"content":3033},"heading",{"level":3032},2,[3034],{"text":3035,"type":3003},"“Too good to be true,” but it’s true?",{"type":2999,"content":3037},[3038],{"text":3039,"type":3003},"Last holiday season, while visiting my parents for the holidays, I experienced a very weird attempted fraud. While 3 generations enjoyed the time, my dad was on an extended phone call that just would not end.",{"type":2999,"content":3041},[3042],{"text":3043,"type":3003},"We could tell it was something about their DirecTV service, and eventually started asking, “Dad’s getting scammed, isn’t he?”",{"type":2999,"content":3045},[3046],{"text":3047,"type":3003},"We made sure he wasn’t giving any payment or banking info, and waited for the call to end. Thirty minutes later…",{"type":2999,"content":3049},[3050],{"text":3051,"type":3003},"“So that was a scam call, right?”",{"type":2999,"content":3053},[3054,3056,3060,3062,3066],{"text":3055,"type":3003},"“No! It’s actually a really good deal.” He explained how Google and DirecTV are doing a promo, and he got a free month of service ",{"text":3057,"type":3003,"marks":3058},"and",[3059],{"type":3026},{"text":3061,"type":3003}," a free pay-channel ",{"text":3063,"type":3003,"marks":3064},"just for taking the call",[3065],{"type":3026},{"text":3067,"type":3003},".",{"type":2999,"content":3069},[3070,3072,3076],{"text":3071,"type":3003},"That’s what the fraudster ",{"text":3073,"type":3003,"marks":3074},"led",[3075],{"type":3026},{"text":3077,"type":3003}," with.",{"type":2999,"content":3079},[3080],{"text":3081,"type":3003},"The actual “deal” was a reduced monthly rate (sounded reasonable). He just needs to go to Home Depot to get some gift cards, then call the special number to read them the codes, and they’d do the free promo thing!",{"type":2999,"content":3083},[3084,3086],{"text":3085,"type":3003},"Now, my dad’s not stupid, but he didn’t know gift cards = scam. There’s lots of stuff to know, and nobody can know it all. But still, something must have felt phishy, right? ",{"text":3087,"type":3003,"marks":3088},"Right?!",[3089],{"type":3026},{"type":2999,"content":3091},[3092],{"text":3093,"type":3003},"No, because…",{"type":3030,"attrs":3095,"content":3097},{"level":3096},3,[3098],{"text":3099,"type":3003},"They paid his bill?",{"type":2999,"content":3101},[3102],{"text":3103,"type":3003},"“No, look! They already gave us a free month and turned on a pay channel!”",{"type":2999,"content":3105},[3106],{"text":3107,"type":3003},"He shows us the TV with the newly unlocked pay channel, and the email from DirecTV showing a ~$150 credit to the account.",{"type":2999,"content":3109},[3110],{"text":3111,"type":3003},"The email was legit: the SPF, DKIM, and DMARC showed it came from DirecTV, and that a payment had indeed been made to their account. Their online account also showed the payment.",{"type":2999,"content":3113},[3114],{"text":3115,"type":3003},"Oddly, the last 4 digits of the card used didn’t match any of my parents’ cards. The fraudster, while on the phone with my dad, paid my parents’ bill using a stolen credit card.",{"type":2999,"content":3117},[3118],{"text":3119,"type":3003},"That’s… weird.",{"type":3030,"attrs":3121,"content":3122},{"level":3096},[3123],{"text":3124,"type":3003},"Time to call DirecTV.",{"type":2999,"content":3126},[3127],{"text":3128,"type":3003},"We called DirecTV about this obviously-a-scam situation, and the conversation ended something like this:",{"type":2999,"content":3130},[3131,3133,3137],{"text":3132,"type":3003},"“Yeah, ",{"text":3134,"type":3003,"marks":3135},"you",[3136],{"type":3026},{"text":3138,"type":3003}," just made that payment to the account. You don’t owe any money! You’re all good! Also, my system won’t give me any information on why\u002Fwho\u002Fhow the free premium channel is on the account.”",{"type":2999,"content":3140},[3141],{"text":3142,"type":3003},"Not helpful. Oh well. We tried.",{"type":3030,"attrs":3144,"content":3145},{"level":3096},[3146],{"text":3147,"type":3003},"The rabbit hole goes deeper.",{"type":2999,"content":3149},[3150],{"text":3151,"type":3003},"While we saved my dad from becoming a victim and feeling that particular shame, I still had no idea what happened.",{"type":2999,"content":3153},[3154],{"text":3155,"type":3003},"We pieced together a few things:",{"type":3157,"content":3158},"bullet_list",[3159,3166,3172,3178],{"type":3160,"content":3161},"list_item",[3162],{"type":2999,"content":3163},[3164],{"text":3165,"type":3003},"The fraudster knew my dad’s DirecTV account info. Knew that he was a DirecTV customer. We don’t know for certain if my dad provided the account number at the beginning of the call, but he doesn’t think he did. But it was a targeted call, regardless.",{"type":3160,"content":3167},[3168],{"type":2999,"content":3169},[3170],{"text":3171,"type":3003},"The fraudster wasn’t working alone. We’re not sure exactly how it happened, but fraudster #2 was likely on the phone with DirecTV modifying the account, perhaps just relaying back my dad’s security answers to the DirecTV, or perhaps something more problematic.",{"type":3160,"content":3173},[3174],{"type":2999,"content":3175},[3176],{"text":3177,"type":3003},"The fraudster has stolen credit cards they use to pay bills, to gain trust with victims.",{"type":3160,"content":3179},[3180],{"type":2999,"content":3181},[3182,3184,3192,3194,3201,3203,3210],{"text":3183,"type":3003},"This was a finely-tuned machine. They had the opening salvo ready to go, with a great incentives just to listen to the “offer”. For those who haven’t seen ",{"text":3185,"type":3003,"marks":3186},"Mark",[3187,3191],{"type":3008,"attrs":3188},{"href":3189,"uuid":2824,"anchor":2824,"target":3190,"linktype":2667},"https:\u002F\u002Fwww.youtube.com\u002Fwatch?v=VrKW58MS12g&pp=ygUQTWFyayBSb2JlciBmcmF1ZA%3D%3D","_blank",{"type":3013},{"text":3193,"type":3003}," ",{"text":3195,"type":3003,"marks":3196},"Rober",[3197,3200],{"type":3008,"attrs":3198},{"href":3199,"uuid":2824,"anchor":2824,"target":3190,"linktype":2667},"https:\u002F\u002Fwww.youtube.com\u002Fwatch?v=xsLJZyih3Ac&pp=ygUQTWFyayBSb2JlciBmcmF1ZA%3D%3D",{"type":3013},{"text":3202,"type":3003}," or ",{"text":3204,"type":3003,"marks":3205},"Jim Browning’s ",[3206,3209],{"type":3008,"attrs":3207},{"href":3208,"uuid":2824,"anchor":2824,"target":3190,"linktype":2667},"https:\u002F\u002Fwww.youtube.com\u002F@JimBrowning",{"type":3013},{"text":3211,"type":3003},"work on YouTube, a lot of these operations have dozens or hundreds of employees. It’s big business.",{"type":2999,"content":3213},[3214,3216,3223],{"text":3215,"type":3003},"In digging into this, I found ",{"text":3217,"type":3003,"marks":3218},"other victims discussing this on the DirecTV forums",[3219,3222],{"type":3008,"attrs":3220},{"href":3221,"uuid":2824,"anchor":2824,"target":3190,"linktype":2667},"https:\u002F\u002Fforums.directv.com\u002Fconversations\u002Fdirectv-account\u002Fdirectv-hacked-and-information-stolen\u002F610bf026ec3d744e306b97ea",{"type":3013},{"text":3224,"type":3003}," going back years. I cannot speak to others’ experiences, but it seems likely that DirecTV customer data is\u002Fwas leaked, allowing direct targeting.",{"type":2999,"content":3226},[3227],{"text":3228,"type":3003},"At the time, I had a family party to get back to, but I continued thinking about it for months afterwards, until…",{"type":3030,"attrs":3230,"content":3231},{"level":3032},[3232],{"text":3233,"type":3003},"Airline fraud, kinda-sorta?",{"type":2999,"content":3235},[3236,3238,3244],{"text":3237,"type":3003},"A friend and partner of ours, David at ",{"text":3239,"type":3003,"marks":3240},"Merchant-Accounts.ca",[3241,3243],{"type":3008,"attrs":3242},{"href":3010,"uuid":2824,"anchor":2824,"target":2824,"linktype":2667},{"type":3013},{"text":3245,"type":3003}," (highly recommended if you want a more personal but still highly competitive payment processing service), emailed asking for our thoughts on some weird fraud he was seeing related to an airline. Here’s what happens:",{"type":3247,"attrs":3248,"content":3250},"ordered_list",{"order":3249},1,[3251,3257,3263,3269],{"type":3160,"content":3252},[3253],{"type":2999,"content":3254},[3255],{"text":3256,"type":3003},"Someone searches for a flight and finds a site selling tickets for a good price.",{"type":3160,"content":3258},[3259],{"type":2999,"content":3260},[3261],{"text":3262,"type":3003},"The customer pays for the ticket(s), enters all their info, and receives their ticket(s). All good so far.",{"type":3160,"content":3264},[3265],{"type":2999,"content":3266},[3267],{"text":3268,"type":3003},"The customer shows up at the airport, gets on the flight and flies with no issue… or they’re told the tickets were fraudulently purchased, charged back, and\u002For canceled due to fraud.",{"type":3160,"content":3270},[3271],{"type":2999,"content":3272},[3273],{"text":3274,"type":3003},"Either way, whether they flew or not, the customer thinks they have legitimately purchased airfare. They have no idea that they were involved in a scam. Some of them even got to fly as expected. How could it be fraud?",{"type":2999,"content":3276},[3277],{"text":3278,"type":3003},"Makes no sense, right? How is a fraudster coming out ahead here?",{"type":2999,"content":3280},[3281],{"text":3282,"type":3003},"Eventually, one of the airline’s employees showed up at the gate for a flight with a different airline and the same thing happened to them. Tickets were canceled because they were fraudulently paid for.",{"type":2999,"content":3284},[3285],{"text":3286,"type":3003},"For a period of time it was quite confusing, but eventually the scam started to become more clear.",{"type":3030,"attrs":3288,"content":3289},{"level":3096},[3290],{"text":3291,"type":3003},"How the fraud works (we think):",{"type":2999,"content":3293},[3294],{"text":3295,"type":3003},"The entry to the fraud is in step #1 above. When the victims are searching for flights, they somehow end up on the fraudster’s website. It looks legit enough to fool people. Maybe it’s a typo-squatted domain. Maybe it’s just a nicely done up site that looks reasonable, and scrapes Expedia\u002FOrbitz\u002Fwhatever.",{"type":2999,"content":3297},[3298,3300,3304,3306,3310],{"text":3299,"type":3003},"To make the fraud more effective, the fraudster takes 10% off the ",{"text":3301,"type":3003,"marks":3302},"actual",[3303],{"type":3026},{"text":3305,"type":3003}," cost of the ticket. The victim completes the purchase by entering their credit card info. Behind the scenes a real ticket is bought for this customer, ",{"text":3307,"type":3003,"marks":3308},"paid for by the fraudster using a stolen credit card",[3309],{"type":3026},{"text":3067,"type":3003},{"type":2999,"content":3312},[3313],{"text":3314,"type":3003},"Even if the customer had concerns about the legitimacy of the website, they end up getting a real ticket at a good price, so no need to bother looking twice.",{"type":2999,"content":3316},[3317],{"text":3318,"type":3003},"If the purchaser travels soon enough, it’s unlikely that the owner of the stolen credit card will realize the fraud. In this case the passenger would fly, get what they expected and be none the wiser. But sometimes the airline ends up getting a chargeback and canceling the tickets before the travel date, which is how the airline started to become aware of the scam.",{"type":3030,"attrs":3320,"content":3321},{"level":3096},[3322],{"text":3323,"type":3003},"Where is the benefit to the fraudster?",{"type":2999,"content":3325},[3326],{"text":3327,"type":3003},"Fraudsters aren’t usually so kind as to legitimately provide real things to the people they are defrauding. However, the fraudster still had something of value: the victims money. So let’s think about the transaction flow.",{"type":2999,"content":3329},[3330],{"text":3331,"type":3003},"Our suspicion is that the fraudsters have set up a new merchant account to use in their fraud. It’s not getting chargebacks (for the most part) because people are getting actual tickets. Even though the fraudster is selling the ticket at a discount, they have managed to bring their cost to zero, since they’re buying their inventory with stolen credit cards. The fraudster’s unlikely to get chargebacks, at least for a while, because the victim got the service and is blissfully unaware.",{"type":2999,"content":3333},[3334,3336,3340,3342,3346],{"text":3335,"type":3003},"It’s only if the ",{"text":3337,"type":3003,"marks":3338},"first",[3339],{"type":3026},{"text":3341,"type":3003}," victim (whose stolen card was used to buy the ",{"text":3343,"type":3003,"marks":3344},"second",[3345],{"type":3026},{"text":3347,"type":3003}," victim’s – the travelers – tickets) notices the purchase and catches it in time that the tickets are canceled, and the fraud becomes apparent. At that time though, the fraudsters have made off with the funds. David had this to say, which is at least one possibility:",{"type":2999,"content":3349},[3350],{"text":3351,"type":3003},"> The merchant account is probably opened fraudulently, but run in good standing, at least for a period of time. The payment processor is funding out all the money that’s been processed to what they think is a legitimate and well run travel agency. The worst fraudsters are the organized, patient ones. We once had a merchant run their merchant account clean for a year. Then said they were going to do a huge weekend so we bumped up their allowed trading volumes. They did a huge pile of volume, we funded them out (after “knowing” them for a year) – and then boom, they’re gone and chargebacks pour in.",{"type":2999,"content":3353},[3354],{"text":3355,"type":3003},"This airline fraud got me thinking about the DirecTV fraud I’d experienced firsthand. In both cases, the question remained:",{"type":3030,"attrs":3357,"content":3358},{"level":3032},[3359],{"text":3360,"type":3003},"But still: Why bother stealing money from card #2 if they already have stolen card #1?",{"type":2999,"content":3362},[3363,3365,3369],{"text":3364,"type":3003},"The fraudster clearly already has a stolen card that ",{"text":3366,"type":3003,"marks":3367},"works",[3368],{"type":3026},{"text":3370,"type":3003},". They can buy airline tickets or pay a DirecTV bill. Why not just use that to buy what they want in the first place",{"type":2999,"content":3372},[3373],{"text":3374,"type":3003},"What we currently believe (but is just our opinion) is that the answer is money laundering:",{"type":3030,"attrs":3376,"content":3377},{"level":3096},[3378],{"text":3379,"type":3003},"Gift cards are like cryptocurrency: easy to lose, and fantastic for criminals.",{"type":2999,"content":3381},[3382],{"text":3383,"type":3003},"Credit cards can be charged back. Bank transfers can be traced. Wire transfers are a pain in the ass. Crypto’s an even bigger pain in the ass (especially for new users; also, crypto feels more scammy).",{"type":2999,"content":3385},[3386],{"text":3387,"type":3003},"But gift cards? Easily and immediately accessible at just about any grocery or big box store. A fraudster can even spin a story about how Google and DirecTV are partnering, so get Google gift cards!",{"type":2999,"content":3389},[3390,3392,3396,3398,3402],{"text":3391,"type":3003},"The fraudster already ",{"text":3393,"type":3003,"marks":3394},"has",[3395],{"type":3026},{"text":3397,"type":3003}," stolen credit cards, but they can’t really ",{"text":3399,"type":3003,"marks":3400},"use",[3401],{"type":3026},{"text":3403,"type":3003}," a stolen card for a lot of things. Can’t use it to pay rent. Can’t use it to pay for anything that’ll trace back to you (or your criminal organization).",{"type":2999,"content":3405},[3406,3408,3412],{"text":3407,"type":3003},"What the fraudster ",{"text":3409,"type":3003,"marks":3410},"wants",[3411],{"type":3026},{"text":3413,"type":3003}," is untraceable, easy money.",{"type":2999,"content":3415},[3416,3418,3422],{"text":3417,"type":3003},"Gift cards, unlike the credit cards, can be used effectively anonymously, and they can be sold (for a little under value) on ebay. (I’d like to believe the degree to which ebay knowingly profits off this is limited, but I’d be ",{"text":3419,"type":3003,"marks":3420},"very",[3421],{"type":3026},{"text":3423,"type":3003}," keen to see any additional research on this topic.)",{"type":2999,"content":3425},[3426],{"text":3427,"type":3003},"By using a stolen card to gain trust and buy time with the victim (either by actually purchasing airline tickets or by paying a DirecTV bill), they can launder a stolen card into gift cards.",{"type":3030,"attrs":3429,"content":3430},{"level":3032},[3431],{"text":3432,"type":3003},"Takeaways?",{"type":3030,"attrs":3434,"content":3435},{"level":3096},[3436],{"text":3437,"type":3003},"Data leaks facilitate fraud.",{"type":2999,"content":3439},[3440],{"text":3441,"type":3003},"Does it matter that fraudsters know you have an account at DirecTV? You might not think so, but in this case it was used to more effectively target victims.",{"type":2999,"content":3443},[3444,3446,3452],{"text":3445,"type":3003},"Unfortunately, data leaks will continue. If you haven’t already, try putting your email into ",{"text":3447,"type":3003,"marks":3448},"haveibeenpwned.com",[3449,3451],{"type":3008,"attrs":3450},{"href":3010,"uuid":2824,"anchor":2824,"target":2824,"linktype":2667},{"type":3013},{"text":3453,"type":3003},". If your email returns nothing, congrats. I’m in there 7 times for my personal and 10 times for my work emails, and that’s almost certainly not the extent of it.",{"type":2999,"content":3455},[3456],{"text":3457,"type":3003},"Take a defensive posture when it comes to what information you assume a fraudster might know about you. Speaking of which…",{"type":3030,"attrs":3459,"content":3460},{"level":3096},[3461],{"text":3462,"type":3003},"Never provide personal info on an inbound call.",{"type":2999,"content":3464},[3465],{"text":3466,"type":3003},"Did your bank call you? No they didn’t. Even if they did, they didn’t.",{"type":2999,"content":3468},[3469],{"text":3470,"type":3003},"Ask for a callback number that you can verify on their public website, then call them back. No reputable company should have a problem with it. And if they do, they’re wrong.",{"type":2999,"content":3472},[3473],{"text":3474,"type":3003},"This’ll nip most things in the bud. Little extra hassle, and you might need to wait on hold when you call in, but it’s better than risking it. (Caller ID is easily faked.)",{"type":3030,"attrs":3476,"content":3477},{"level":3096},[3478],{"text":3479,"type":3003},"Don’t judge fraud victims.",{"type":2999,"content":3481},[3482],{"text":3483,"type":3003},"Everybody’s been taken for a ride in one way or another. Everybody’s clueless about something “obvious” to somebody else. With data leaks (and AI being able to impersonate voices), highly targeted fraud is becoming more commonplace.",{"type":3030,"attrs":3485,"content":3486},{"level":3096},[3487],{"text":3488,"type":3003},"Tell your family.",{"type":2999,"content":3490},[3491,3493,3500,3502,3507],{"text":3492,"type":3003},"The AARP has a good explanation of ",{"text":3494,"type":3003,"marks":3495},"what to never do with gift cards",[3496,3499],{"type":3008,"attrs":3497},{"href":3498,"uuid":2824,"anchor":2824,"target":3190,"linktype":2667},"https:\u002F\u002Fwww.aarp.org\u002Fmoney\u002Fscams-fraud\u002Finfo-2020\u002Febay-gift-card-scam-wish-lists.html",{"type":3013},{"text":3501,"type":3003},". Let your family know: “",{"text":3503,"type":3003,"marks":3504},"gift cards are for gifts, NOT for payments",[3505],{"type":3506},"bold",{"text":3508,"type":3003},".”",{"type":3030,"attrs":3510,"content":3511},{"level":3032},[3512],{"text":3513,"type":3003},"We should talk more about fraud.",{"type":2999,"content":3515},[3516,3518,3525],{"text":3517,"type":3003},"I don’t think we, as a society, talk about fraud and betrayal enough. Yes, we hear about big frauds on the news. ",{"text":3519,"type":3003,"marks":3520},"Coffeezilla’s exploration of the Sam Bankman-Fried \u002F FTX fraud",[3521,3524],{"type":3008,"attrs":3522},{"href":3523,"uuid":2824,"anchor":2824,"target":3190,"linktype":2667},"https:\u002F\u002Fwww.youtube.com\u002Fwatch?v=Hzko-cjHhTg",{"type":3013},{"text":3526,"type":3003}," is incredible, and I highly recommend watching it.",{"type":2999,"content":3528},[3529,3531,3535],{"text":3530,"type":3003},"But that’s HUGE fraud. What about small fraud? Not $15B but $1.5k? There’s a lot of shame associated with being the victim of a fraud, but I’d wager ",{"text":3532,"type":3003,"marks":3533},"most",[3534],{"type":3026},{"text":3536,"type":3003}," people have been defrauded at least once by the time they hit their 40s. Or taken advantage of by an abusive or manipulative person. Different, but (I think) similar in the shame it can leave behind.",{"type":2999,"content":3538},[3539],{"text":3540,"type":3003},"Businesses, also, are loath to talk about being victimized. I get it. There are myriad reasons to keep quiet and few incentives to be open. But it’s the thieves who benefit from our culture of silence. Nobody wants to admit to being taken advantage of, but humans often are pretty helpless as individuals. It’s only by sharing our knowledge and experiences that we can make the meaningful, lasting changes necessary to reduce fraud.",{"type":2999,"content":3542},[3543],{"text":3544,"type":3003},"–",{"type":2999,"content":3546},[3547],{"text":3548,"type":3003},"We work hard at Foxy to maintain the most secure environment and company culture we can. We are a Level 1 Service Provider (the highest level) with PCI, on Visa’s and MasterCard’s global registries, and we’re externally audited annually to ensure we’re doing the best we can.",{"type":2999,"content":3550},[3551],{"text":3552,"type":3003},"We don’t take the trust our users place in us lightly. Please reach out if you have any questions about our security, or anything else we can help you with.",{"type":2996,"content":3554},[3555],{"type":2999},{"id":3557,"alt":2658,"name":2658,"focus":2658,"title":2658,"source":2658,"filename":3558,"copyright":2658,"fieldtype":2660,"meta_data":3559,"is_private":2658,"is_external_url":2700},334173,"https:\u002F\u002Fa-us.storyblok.com\u002Ff\u002F1001040\u002F5986x4107\u002Fbce606f82e\u002Fpelicans.jpg",{},[3561,3565,3578],{"name":2759,"created_at":2968,"published_at":2969,"updated_at":2970,"id":2971,"uuid":1810,"content":3562,"slug":2976,"full_slug":2859,"sort_by_date":2824,"position":2977,"tag_list":3563,"is_startpage":2700,"parent_id":2979,"meta_data":2824,"group_id":2980,"first_published_at":2981,"release_id":2824,"lang":2830,"path":2824,"alternates":3564,"default_full_slug":2824,"translated_slugs":2824,"_stopResolving":2790},{"_uid":2973,"name":2759,"component":2974,"description":2975},[],[],{"name":2871,"created_at":3566,"published_at":3567,"updated_at":3568,"id":3569,"uuid":1798,"content":3570,"slug":3573,"full_slug":2870,"sort_by_date":2824,"position":3574,"tag_list":3575,"is_startpage":2700,"parent_id":2979,"meta_data":2824,"group_id":3576,"first_published_at":2981,"release_id":2824,"lang":2830,"path":2824,"alternates":3577,"default_full_slug":2824,"translated_slugs":2824,"_stopResolving":2790},"2023-03-24T17:10:22.032Z","2024-07-26T15:50:52.859Z","2024-07-26T15:50:52.885Z",64356,{"_uid":3571,"name":2871,"component":2974,"description":3572},"f39307be-09f6-4702-8bbb-35c0d69bcc42","Foxy related information, news, and announcements.","culture",30,[],"cf417cbf-9d6f-48bb-8594-5d70c10c0a53",[],{"name":2854,"created_at":3579,"published_at":2969,"updated_at":3580,"id":3581,"uuid":1792,"content":3582,"slug":3585,"full_slug":2853,"sort_by_date":2824,"position":3586,"tag_list":3587,"is_startpage":2700,"parent_id":2979,"meta_data":2824,"group_id":3588,"first_published_at":2981,"release_id":2824,"lang":2830,"path":2824,"alternates":3589,"default_full_slug":2824,"translated_slugs":2824,"_stopResolving":2790},"2023-03-24T17:10:20.360Z","2023-03-24T17:17:36.787Z",64354,{"_uid":3583,"name":2854,"component":2974,"description":3584},"5c4c2b14-565f-4869-bf2c-e6cc175b51da","Tips and advice for running a successful ecommerce website.","best-practices",10,[],"a5ce46e7-6923-4ea8-a30d-3fee453df8b1",[],"fraudsters-are-getting-so-advanced-it-doesn-t-make-sense","blog\u002Fposts\u002Ffraudsters-are-getting-so-advanced-it-doesn-t-make-sense",0,[],3267,"711ab5bc-28a9-42f1-ab73-91a8cab93a2f","2023-12-20T14:30:00.000Z",[],{"name":3599,"created_at":3600,"published_at":3601,"updated_at":3602,"id":3603,"uuid":2335,"content":3604,"slug":3826,"full_slug":3827,"sort_by_date":2824,"position":3828,"tag_list":3829,"is_startpage":2700,"parent_id":3594,"meta_data":2824,"group_id":3830,"first_published_at":3831,"release_id":2824,"lang":2830,"path":2824,"alternates":3832,"default_full_slug":2824,"translated_slugs":2824},"PSD2 and Strong Customer Authentication","2023-03-24T17:10:53.747Z","2024-11-07T21:42:20.317Z","2024-11-07T21:42:20.343Z",64393,{"_uid":3605,"tags":2658,"title":3599,"content":3606,"summary":3800,"component":2954,"thumbnail":3806,"categories":3810},"9aa381e9-1899-465a-b13e-c8ed2eb3ec44",{"type":2996,"content":3607},[3608,3612,3616,3633,3640,3644,3648,3684,3688,3695,3699,3703,3709,3719,3723,3728,3732,3738,3742,3749,3754,3758,3762,3767,3778,3782,3789],{"type":2999,"content":3609},[3610],{"text":3611,"type":3003},"If you have a gateway that supports customers from the European Union, chances are that you’ve received an email from your gateway lately talking about the second Payment Services Directive (PSD2) and Strong Customer Authentication (SCA).",{"type":2999,"content":3613},[3614],{"text":3615,"type":3003},"These are new regulations coming into effect on the 14th of September 2019, that are designed to help make online payments more secure and keep customer payment information safe.",{"type":2999,"content":3617},[3618,3622,3623,3630],{"text":3619,"type":3003,"marks":3620},"UPDATE: As of 2019-09-13, there still exists tremendous uncertainty about what, if anything, will happen on the 14th. Some countries have officially postponed their own requirements for SCA, while others are in various stages of allowing delays. Stripe has a fantastic status",[3621],{"type":3506},{"text":3193,"type":3003},{"text":3624,"type":3003,"marks":3625},"update on PSD2 \u002F SCA requirements by country",[3626,3627],{"type":3506},{"type":3008,"attrs":3628},{"href":3629,"title":2824},"https:\u002F\u002Fsupport.stripe.com\u002Fquestions\u002Fstrong-customer-authentication-sca-enforcement-date",{"text":3067,"type":3003,"marks":3631},[3632],{"type":3506},{"type":3030,"attrs":3634,"content":3635},{"level":3096},[3636],{"text":3637,"type":3003,"marks":3638},"What is PSD2 and SCA?",[3639],{"type":3506},{"type":2999,"content":3641},[3642],{"text":3643,"type":3003},"If you’re not familiar with these changes, the European Union previously announced PSD2, which includes a number of new requirements for entities within the payments industry.",{"type":2999,"content":3645},[3646],{"text":3647,"type":3003},"One aspect which affects Foxy is SCA, which is aimed to reduce fraud and make online payments more secure. After PSD2 comes into effect, online payments within Europe will need to complete additional authentication. If authentication is required, the customer will need to provide at least two of these three elements:",{"type":3157,"attrs":3649,"content":3650},{"tight":2700},[3651,3663,3673],{"type":3160,"content":3652},[3653],{"type":2999,"content":3654},[3655,3657,3661],{"text":3656,"type":3003},"something the customer ",{"text":3658,"type":3003,"marks":3659},"knows",[3660],{"type":3026},{"text":3662,"type":3003}," (like a password)",{"type":3160,"content":3664},[3665],{"type":2999,"content":3666},[3667,3668,3671],{"text":3656,"type":3003},{"text":3393,"type":3003,"marks":3669},[3670],{"type":3026},{"text":3672,"type":3003}," (like a phone)",{"type":3160,"content":3674},[3675],{"type":2999,"content":3676},[3677,3678,3682],{"text":3656,"type":3003},{"text":3679,"type":3003,"marks":3680},"is",[3681],{"type":3026},{"text":3683,"type":3003}," (like a fingerprint)",{"type":2999,"content":3685},[3686],{"text":3687,"type":3003},"It’s not too different from two-factor authentication, which you can often experience when logging in to online services.",{"type":3030,"attrs":3689,"content":3690},{"level":3096},[3691],{"text":3692,"type":3003,"marks":3693},"What will the customer see?",[3694],{"type":3506},{"type":2999,"content":3696},[3697],{"text":3698,"type":3003},"If a customer needs to provide this extra authentication, when they attempt to complete the purchase, they will be shown a prompt to provide additional details, such as an sms code sent to their phone.",{"type":2999,"content":3700},[3701],{"text":3702,"type":3003},"This has previously been implemented for some of our gateways with 3D Secure v1, which usually required redirecting the customer to a separate page hosted by the bank, and was not really a great user experience. In fact it sometimes didn’t work at all – here’s a screenshot of the last time one of our team experienced 3D Secure v1 in the wild:",{"type":2999,"content":3704},[3705],{"type":3706,"attrs":3707},"image",{"alt":2824,"src":3708,"title":2824},"https:\u002F\u002Fwww.foxy.io\u002Fblog\u002Fwp-content\u002Fuploads\u002F3d-secure-1024x712.png",{"type":2999,"content":3710},[3711,3713,3717],{"text":3712,"type":3003},"(You might be wondering what the domain is in that popup. It’s ",{"text":3714,"type":3003,"marks":3715},"not",[3716],{"type":3026},{"text":3718,"type":3003}," the cardholder’s issuing bank, or anything else a customer would know to be real and not phishing. Enough about v1, though…)",{"type":2999,"content":3720},[3721],{"text":3722,"type":3003},"To support the new requirements for SCA, 3D Secure v2 has been developed, and is what we are implementing into the checkout. It provides a more user friendly approach for customers, and allows for more varied authentication methods. Here’s what 3D Secure v2 looks like in Foxy:",{"type":2999,"content":3724},[3725],{"type":3706,"attrs":3726},{"alt":2824,"src":3727,"title":2824},"https:\u002F\u002Fwww.foxy.io\u002Fblog\u002Fwp-content\u002Fuploads\u002FScreen-Shot-2019-05-23-at-10.03.37-am-1024x986.png",{"type":2999,"content":3729},[3730],{"text":3731,"type":3003},"Much, much better. So that’s good.",{"type":3030,"attrs":3733,"content":3735},{"level":3734},4,[3736],{"text":3737,"type":3003},"Exceptions to SCA",{"type":2999,"content":3739},[3740],{"text":3741,"type":3003},"SCA won’t always be required, though. There are different conditions that allow for a “frictionless flow” where the customer would purchase as normal, such as lower cost transactions. Recurring transactions (and other “merchant initiated transactions”) are also considered exempt from SCA, as the customer is not present. Transactions where either the customer’s card issuer or merchant’s payment acquirer are outside of the European Economic Area (EEA) are also exempt.",{"type":3030,"attrs":3743,"content":3744},{"level":3096},[3745],{"text":3746,"type":3003,"marks":3747},"What changes do I need to make?",[3748],{"type":3506},{"type":3030,"attrs":3750,"content":3751},{"level":3734},[3752],{"text":3753,"type":3003},"Foxy version 2.0",{"type":2999,"content":3755},[3756],{"text":3757,"type":3003},"If your store is already on Foxy version 2.0, at this stage there are not any changes that you need to make. We’re continuing to work towards implementing 3D Secure for all relevant gateways that we support as the gateways add support themselves.",{"type":2999,"content":3759},[3760],{"text":3761,"type":3003},"If any additional configuration is needed for stores, we’ll be sure to reach out as that information comes to light.",{"type":3030,"attrs":3763,"content":3764},{"level":3734},[3765],{"text":3766,"type":3003},"Foxy version 1.0 & 1.1",{"type":2999,"content":3768},[3769,3771,3777],{"text":3770,"type":3003},"If you’re on version 1.1 or older though, as we will only be implementing 3D Secure v2 in Foxy version 2.0, you will need to upgrade your store to our latest version before September 14, 2019. For a lot of stores, this upgrade isn’t too involved, and we can provide an upgrade plan to assist you with the changes that would be necessary. You can ",{"text":3772,"type":3003,"marks":3773},"request a free store upgrade evaluation from our website here",[3774],{"type":3008,"attrs":3775},{"href":3776,"title":2824},"https:\u002F\u002Fwww.foxy.io\u002Fupgrade",{"text":3067,"type":3003},{"type":2999,"content":3779},[3780],{"text":3781,"type":3003},"If you’re currently on a gateway that supports 3D Secure v1, then you can stay on your existing version and gateway, as that version of 3D Secure does meet the requirements for SCA. 3D Secure v1 is set to be phased out in 2020 though, so you should work towards upgrading your store to version 2.0 as you can.",{"type":3030,"attrs":3783,"content":3784},{"level":3096},[3785],{"text":3786,"type":3003,"marks":3787},"We’re here to help",[3788],{"type":3506},{"type":2999,"content":3790},[3791,3793,3799],{"text":3792,"type":3003},"We will continue to be working through our many different gateway integrations to implement the necessary changes for SCA for our users. If you have any questions about any of the changes for your specific store, please don’t hesitate to ",{"text":3794,"type":3003,"marks":3795},"get in touch",[3796],{"type":3008,"attrs":3797},{"href":3798,"title":2824},"https:\u002F\u002Ffoxy.io\u002Fcontact",{"text":3067,"type":3003},{"type":2996,"content":3801},[3802],{"type":2999,"content":3803},[3804],{"text":3805,"type":3003},"New regulations are coming into effect on the 14th of September 2019, that are designed to help make online payments more secure and keep customer payment information safe.",{"id":3807,"alt":2658,"name":2658,"focus":2658,"title":2658,"source":2658,"filename":3808,"copyright":2658,"fieldtype":2660,"meta_data":3809,"is_external_url":2700},57755,"https:\u002F\u002Fa-us.storyblok.com\u002Ff\u002F1001040\u002F6ec1490b18\u002Fdefault.jpg",{},[3811,3822],{"name":2736,"created_at":3812,"published_at":2969,"updated_at":3813,"id":3814,"uuid":1807,"content":3815,"slug":3818,"full_slug":2735,"sort_by_date":2824,"position":2962,"tag_list":3819,"is_startpage":2700,"parent_id":2979,"meta_data":2824,"group_id":3820,"first_published_at":2981,"release_id":2824,"lang":2830,"path":2824,"alternates":3821,"default_full_slug":2824,"translated_slugs":2824,"_stopResolving":2790},"2023-03-24T17:10:24.244Z","2023-03-24T17:17:35.085Z",64359,{"_uid":3816,"name":2736,"component":2974,"description":3817},"3ef22883-bf74-46ab-8082-d065612e015a","New feature and integration announcements.","product-updates",[],"bb8cf5a5-aa9d-4818-854a-99bae339ee69",[],{"name":2759,"created_at":2968,"published_at":2969,"updated_at":2970,"id":2971,"uuid":1810,"content":3823,"slug":2976,"full_slug":2859,"sort_by_date":2824,"position":2977,"tag_list":3824,"is_startpage":2700,"parent_id":2979,"meta_data":2824,"group_id":2980,"first_published_at":2981,"release_id":2824,"lang":2830,"path":2824,"alternates":3825,"default_full_slug":2824,"translated_slugs":2824,"_stopResolving":2790},{"_uid":2973,"name":2759,"component":2974,"description":2975},[],[],"psd2-and-strong-customer-authentication","blog\u002Fposts\u002Fpsd2-and-strong-customer-authentication",1470,[],"abda980a-e046-4218-b423-64ef7513ebef","2019-07-31T03:33:22.000Z",[],{"name":3834,"created_at":3835,"published_at":3836,"updated_at":3837,"id":3838,"uuid":2077,"content":3839,"slug":4295,"full_slug":4296,"sort_by_date":2824,"position":4297,"tag_list":4298,"is_startpage":2700,"parent_id":3594,"meta_data":2824,"group_id":4299,"first_published_at":4300,"release_id":2824,"lang":2830,"path":2824,"alternates":4301,"default_full_slug":2824,"translated_slugs":2824},"Foxy.io’s Tips for Better Security Vulnerability Reports","2023-03-24T17:10:55.962Z","2024-11-13T02:41:18.135Z","2024-11-13T02:41:18.159Z",64396,{"_uid":3840,"tags":2658,"title":3834,"content":3841,"summary":4272,"component":2954,"thumbnail":4278,"categories":4282},"15d792d9-64a3-429a-8f14-1a81c5fcd245",{"type":2996,"content":3842},[3843,3849,3854,3858,3876,3880,3884,3942,3947,3957,3966,3971,3985,3994,3998,4003,4015,4024,4028,4033,4046,4050,4064,4068,4111,4115,4129,4140,4147,4151,4173,4179,4199,4204,4211,4215,4220,4227,4237,4247,4259,4264,4268],{"type":2999,"content":3844},[3845],{"text":3846,"type":3003,"marks":3847},"Welcome to this post! If you’ve been linked here by a Foxy team member in response to a vulnerability report, please skip the introduction. Thanks!",[3848],{"type":3026},{"type":3030,"attrs":3850,"content":3851},{"level":3032},[3852],{"text":3853,"type":3003},"An Introduction",{"type":2999,"content":3855},[3856],{"text":3857,"type":3003},"We take security seriously. Very seriously. We’re paranoid in what we believe is a healthy way, and though the PCI DSS is a really solid set of requirements, we try to go above and beyond wherever possible. (And as a PCI Level 1 Service Provider on Visa’s and MasterCard’s global registries, we’re audited annually to prove we’re taking our responsibilities seriously.)",{"type":2999,"content":3859},[3860,3862,3868,3870,3874],{"text":3861,"type":3003},"One thing that’s helped our overall security over the years is our involvement in crowdsourced bug bounty programs on ",{"text":3863,"type":3003,"marks":3864},"BugCrowd",[3865],{"type":3008,"attrs":3866},{"href":3867,"title":2824},"https:\u002F\u002Fbugcrowd.com\u002Ffoxycart",{"text":3869,"type":3003}," and HackerOne (our program there isn’t currenty public, but we’ll try to update this with a link when it goes live). As odd as it may sound, it’s ",{"text":3871,"type":3003,"marks":3872},"wonderful",[3873],{"type":3026},{"text":3875,"type":3003}," to pay out for a good bug report. We consider it some of the best money we could possible spend.",{"type":2999,"content":3877},[3878],{"text":3879,"type":3003},"That said, because we take our security so seriously, we prioritize reports and spend considerable time looking into them. That’s wonderful when the reports are well-written and clear. But unfortunately that’s not always the case. This blog post will lay out our feedback and requirements for a successful vulnerability report. If you follow these guidelines, we’ll spend less time and you’ll be more likely to earn more money.",{"type":2999,"content":3881},[3882],{"text":3883,"type":3003},"BugCrowd and HackerOne also have multiple good resources you should review first. Our tips below aren’t exhaustive, and are intended to supplement other available resources:",{"type":3157,"attrs":3885,"content":3886},{"tight":2700},[3887,3906,3922,3932],{"type":3160,"content":3888},[3889],{"type":2999,"content":3890},[3891,3897,3899,3905],{"text":3892,"type":3003,"marks":3893},"Quality Reports",[3894],{"type":3008,"attrs":3895},{"href":3896,"title":2824},"https:\u002F\u002Fdocs.hackerone.com\u002Fhackers\u002Fquality-reports.html",{"text":3898,"type":3003}," from ",{"text":3900,"type":3003,"marks":3901},"HackerOne",[3902],{"type":3008,"attrs":3903},{"href":3904,"title":2824},"https:\u002F\u002Fhackerone.com\u002F",{"text":3067,"type":3003},{"type":3160,"content":3907},[3908],{"type":2999,"content":3909},[3910,3916,3917],{"text":3911,"type":3003,"marks":3912},"Writing Successful Bug Submissions",[3913],{"type":3008,"attrs":3914},{"href":3915,"title":2824},"https:\u002F\u002Fwww.bugcrowd.com\u002Fwriting-successful-bug-submissions-bug-bounty-hunter-methodology\u002F",{"text":3898,"type":3003},{"text":3863,"type":3003,"marks":3918},[3919],{"type":3008,"attrs":3920},{"href":3921,"title":2824},"https:\u002F\u002Fwww.bugcrowd.com\u002F",{"type":3160,"content":3923},[3924],{"type":2999,"content":3925},[3926],{"text":3927,"type":3003,"marks":3928},"Geekspeed’s Advice for Writing a Great Vulnerability Report",[3929],{"type":3008,"attrs":3930},{"href":3931,"title":2824},"https:\u002F\u002Fwww.bugcrowd.com\u002Fadvice-for-writing-a-great-vulnerability-report\u002F",{"type":3160,"content":3933},[3934],{"type":2999,"content":3935},[3936],{"text":3937,"type":3003,"marks":3938},"Writing a bug report – Attack Scenario and Impact are key!",[3939],{"type":3008,"attrs":3940},{"href":3941,"title":2824},"https:\u002F\u002Fforum.bugcrowd.com\u002Ft\u002Fwriting-a-bug-report-attack-scenario-and-impact-are-key\u002F640",{"type":3030,"attrs":3943,"content":3944},{"level":3032},[3945],{"text":3946,"type":3003},"Our Tips",{"type":2999,"content":3948},[3949,3951,3955],{"text":3950,"type":3003},"We sincerely appreciate the time that security researchers and bug bounty hunters spend poking at our systems. We’re ",{"text":3952,"type":3003,"marks":3953},"HAPPY",[3954],{"type":3026},{"text":3956,"type":3003}," to pay you for finding and reporting issues in our systems.",{"type":2999,"content":3958},[3959,3961,3964],{"text":3960,"type":3003},"The following tips are our attempt to help ",{"text":3134,"type":3003,"marks":3962},[3963],{"type":3026},{"text":3965,"type":3003}," get paid, by us and by others, while also saving time on our end.",{"type":3030,"attrs":3967,"content":3968},{"level":3096},[3969],{"text":3970,"type":3003},"1. Please don’t copy\u002Fpaste a generic explanation of a generic vulnerability.",{"type":2999,"content":3972},[3973,3977,3979,3983],{"text":3974,"type":3003,"marks":3975},"TL;DR:",[3976],{"type":3506},{"text":3978,"type":3003}," XSS. SQL Injection. SSRF, CSRF, clickjacking, etc. We ",{"text":3980,"type":3003,"marks":3981},"already know what those are",[3982],{"type":3026},{"text":3984,"type":3003},", and we do not need a copy\u002Fpasted explanation.",{"type":2999,"content":3986},[3987,3989,3992],{"text":3988,"type":3003},"We’re running a vulnerability program \u002F bug bounty. We’re an ecommerce company. We don’t need you to explain what cross site scripting ",{"text":3679,"type":3003,"marks":3990},[3991],{"type":3026},{"text":3993,"type":3003},". We need a clear explanation of what you’ve found, how to reproduce it, and how you think it’d be exploited.",{"type":2999,"content":3995},[3996],{"text":3997,"type":3003},"Also note that if you provide only a copy\u002Fpaste explanation of what an issue is, with no steps to reproduce, we will mark the report in a way to apply negative points. We don’t like to do this, but we also don’t like to waste our time.",{"type":3030,"attrs":3999,"content":4000},{"level":3096},[4001],{"text":4002,"type":3003},"2. Understand what you’re actually reporting.",{"type":2999,"content":4004},[4005,4008,4010,4014],{"text":3974,"type":3003,"marks":4006},[4007],{"type":3506},{"text":4009,"type":3003}," If you don’t know what an issue (say CSRF or SQL Injection) is, you ",{"text":4011,"type":3003,"marks":4012},"should not report it",[4013],{"type":3026},{"text":3067,"type":3003},{"type":2999,"content":4016},[4017,4019,4023],{"text":4018,"type":3003},"We get a surprising number of reports saying “This form doesn’t have CSRF protection! Here’s my proof of concept.” The proof of concept is an HTML form ",{"text":4020,"type":3003,"marks":4021},"with the CSRF prevention token included",[4022],{"type":3026},{"text":3067,"type":3003},{"type":2999,"content":4025},[4026],{"text":4027,"type":3003},"It’s ok. We all start somewhere. But if you don’t have a solid understanding of what it is you’re reporting, spend your time learning your craft rather than burning our time.",{"type":3030,"attrs":4029,"content":4030},{"level":3096},[4031],{"text":4032,"type":3003},"3. Provide clear steps to reproduce the issue.",{"type":2999,"content":4034},[4035,4038,4040,4044],{"text":3974,"type":3003,"marks":4036},[4037],{"type":3506},{"text":4039,"type":3003}," Provide detailed steps to reproduce an issue. Always include URLs, exact requests\u002Fresponses, and tools used. A video is helpful but ",{"text":4041,"type":3003,"marks":4042},"is not a substitute",[4043],{"type":3026},{"text":4045,"type":3003}," for written details.",{"type":2999,"content":4047},[4048],{"text":4049,"type":3003},"This is not helpful:",{"type":4051,"content":4052},"blockquote",[4053],{"type":2999,"content":4054},[4055,4057,4062],{"text":4056,"type":3003},"Login form, do a ",{"text":4058,"type":3003,"marks":4059},"GET \u002Ffoo'\"bar",[4060],{"type":4061},"code",{"text":4063,"type":3003},". You will see a SQL injection like this: \u003C!doctype html>\u003Chtml>\u003Chead>\u003Cmeta charset=utf-8>\u003Cmeta http-equiv=x-ua-compatible content=”ie=edge”>\u003Ctitle>…",{"type":2999,"content":4065},[4066],{"text":4067,"type":3003},"What domain are we even talking about here? (We’ve got multiple logins across multiple systems and domains.) How are we doing a GET? In the browser? In Burp? With curl? Are we letting the browser encode the request or nah? What in the response makes you think there’s a problem? The above would be better like this:",{"type":3247,"attrs":4069,"content":4070},{"order":3249,"tight":2700},[4071,4077,4083,4089,4105],{"type":3160,"content":4072},[4073],{"type":2999,"content":4074},[4075],{"text":4076,"type":3003},"Visit https:\u002F\u002Fadmin.foxycart.com\u002F in your browser.",{"type":3160,"content":4078},[4079],{"type":2999,"content":4080},[4081],{"text":4082,"type":3003},"Submit a valid username + password.",{"type":3160,"content":4084},[4085],{"type":2999,"content":4086},[4087],{"text":4088,"type":3003},"Intercept the request with Burp and send to the repeater.",{"type":3160,"content":4090},[4091],{"type":2999,"content":4092},[4093,4095,4099,4101],{"text":4094,"type":3003},"Modify the ",{"text":4096,"type":3003,"marks":4097},"password",[4098],{"type":4061},{"text":4100,"type":3003}," GET parameter value to be ",{"text":4102,"type":3003,"marks":4103},"\u002Ffoo'\"bar",[4104],{"type":4061},{"type":3160,"content":4106},[4107],{"type":2999,"content":4108},[4109],{"text":4110,"type":3003},"[etc.]",{"type":2999,"content":4112},[4113],{"text":4114,"type":3003},"Screenshots can help, as can video, but neither of those should replace a well-written text explanation. Communication is hard, but we can’t confirm what you’ve found if we don’t know how to reproduce it.",{"type":2999,"content":4116},[4117,4119,4124,4127],{"text":4118,"type":3003},"We’ll repeat this: ",{"text":4120,"type":3003,"marks":4121},"Don’t just submit a video",[4122,4123],{"type":3026},{"type":3506},{"text":3067,"type":3003,"marks":4125},[4126],{"type":3506},{"text":4128,"type":3003}," We want to see text describing what you’ve done.",{"type":3030,"attrs":4130,"content":4131},{"level":3096},[4132,4134,4138],{"text":4133,"type":3003},"4. ",{"text":4135,"type":3003,"marks":4136},"DO NOT",[4137],{"type":3026},{"text":4139,"type":3003}," report a result from a scanner if you haven’t verified it.",{"type":2999,"content":4141},[4142,4145],{"text":3974,"type":3003,"marks":4143},[4144],{"type":3506},{"text":4146,"type":3003}," Just because your scanning tool says there may be an issue doesn’t make it true.",{"type":2999,"content":4148},[4149],{"text":4150,"type":3003},"We’d prefer you not use scanning tools on our systems at all (and say as much in our program descriptions), as we already scan our systems ourselves. We know people ignore this, and if you do find something with a scanner, cool.",{"type":2999,"content":4152},[4153,4155,4159,4161,4165,4167,4171],{"text":4154,"type":3003},"But please ",{"text":4156,"type":3003,"marks":4157},"do not",[4158],{"type":3026},{"text":4160,"type":3003}," just send us a PDF of what your scanner says. This relates to #2 (“Understand what you’re actually reporting”). Scanning tools are often pretty stupid, and what happens is we end up wasting our time explaining to you why you ",{"text":4162,"type":3003,"marks":4163},"didn’t",[4164],{"type":3026},{"text":4166,"type":3003}," actually find anything. For instance, did your scanning tool report SQL Injection or Blind Text Injection Differential? Ok, now you need to confirm that it’s ",{"text":4168,"type":3003,"marks":4169},"actually",[4170],{"type":3026},{"text":4172,"type":3003}," an issue. If Burp says:",{"type":4051,"content":4174},[4175],{"type":2999,"content":4176},[4177],{"text":4178,"type":3003},"You should manually review the reported requests and responses to confirm whether a vulnerability is actually present.",{"type":2999,"content":4180},[4181,4183,4186,4188,4192,4193,4197],{"text":4182,"type":3003},"The “you” there means ",{"text":3134,"type":3003,"marks":4184},[4185],{"type":3026},{"text":4187,"type":3003},", not us. And if the only difference in the responses are the ",{"text":4189,"type":3003,"marks":4190},"ETag",[4191],{"type":4061},{"text":3202,"type":3003},{"text":4194,"type":3003,"marks":4195},"Last-Modified",[4196],{"type":4061},{"text":4198,"type":3003}," headers, you need to understand what those headers mean so you don’t report something that’s obviously not what your scanner told you it is.",{"type":3030,"attrs":4200,"content":4201},{"level":3096},[4202],{"text":4203,"type":3003},"5. Don’t submit multiple reports for the same issue.",{"type":2999,"content":4205},[4206,4209],{"text":3974,"type":3003,"marks":4207},[4208],{"type":3506},{"text":4210,"type":3003}," If you find an issue that occurs in multiple places, submit only one report.",{"type":2999,"content":4212},[4213],{"text":4214,"type":3003},"Also, do not re-submit a new report to provide additional info on an existing report. It’s just more work for us to close extra reports.",{"type":3030,"attrs":4216,"content":4217},{"level":3096},[4218],{"text":4219,"type":3003},"6. Don’t tell us how bad a vulnerability is.",{"type":2999,"content":4221},[4222,4225],{"text":3974,"type":3003,"marks":4223},[4224],{"type":3506},{"text":4226,"type":3003}," We’ll know if something’s a big deal. You won’t earn more points or money if you mark a low-priority \u002F low-impact issue as high-priority.",{"type":2999,"content":4228},[4229,4231,4235],{"text":4230,"type":3003},"There are certain issues that are ",{"text":4232,"type":3003,"marks":4233},"REALLY BIG DEALS",[4234],{"type":3026},{"text":4236,"type":3003},". There are other issues that simply aren’t. If you think we’re misunderstanding the impact, please let us know. But don’t lead with “This is a critical security issue!” if you’re reporting something BugCrowd considers a P4 or P5. It sounds like you’re either being deceitful, or you don’t really understand what you’re reporting. Either way, it’s not a good look 🙂",{"type":2999,"content":4238},[4239,4241,4245],{"text":4240,"type":3003},"If your heading says RCE or SQLi, that’s a “Foxy drops ",{"text":4242,"type":3003,"marks":4243},"everything",[4244],{"type":3026},{"text":4246,"type":3003}," to research your submission” situation. If we drop everything only to discover a poorly written request, we’re not going to be happy about it.",{"type":2999,"content":4248},[4249,4251,4257],{"text":4250,"type":3003},"Refer to ",{"text":4252,"type":3003,"marks":4253},"BugCrowd’s taxonomy explanation",[4254],{"type":3008,"attrs":4255},{"href":4256,"title":2824},"https:\u002F\u002Fbugcrowd.com\u002Fvulnerability-rating-taxonomy",{"text":4258,"type":3003}," if in doubt.",{"type":3030,"attrs":4260,"content":4261},{"level":3032},[4262],{"text":4263,"type":3003},"In summary…",{"type":2999,"content":4265},[4266],{"text":4267,"type":3003},"We love bug bounty programs. We get a lot of really good submissions, but the majority are unclear or invalid. We can’t speak for every company, but we believe the tips above to be pretty good advice when submitting to anybody.",{"type":2999,"content":4269},[4270],{"text":4271,"type":3003},"We hope these tips help you communicate more clearly and earn more points and money!",{"type":2996,"content":4273},[4274],{"type":2999,"content":4275},[4276],{"text":4277,"type":3003},"We’ve received many bug bounty reports over the years, and while some are very well-written, many simply aren’t clear or effective. Here we’ll lay out our feedback and requirements for a successful vulnerability report. If you follow these guidelines, we’ll spend less time and you’ll be more likely to earn more money.",{"id":4279,"alt":2658,"name":2658,"focus":2658,"title":2658,"source":2658,"filename":4280,"copyright":2658,"fieldtype":2660,"meta_data":4281,"is_external_url":2700},57774,"https:\u002F\u002Fa-us.storyblok.com\u002Ff\u002F1001040\u002F0d4bbc9f6c\u002Ffoxys-tips-for-better-security-vulnerability-reports.jpg",{},[4283,4287,4291],{"name":2854,"created_at":3579,"published_at":2969,"updated_at":3580,"id":3581,"uuid":1792,"content":4284,"slug":3585,"full_slug":2853,"sort_by_date":2824,"position":3586,"tag_list":4285,"is_startpage":2700,"parent_id":2979,"meta_data":2824,"group_id":3588,"first_published_at":2981,"release_id":2824,"lang":2830,"path":2824,"alternates":4286,"default_full_slug":2824,"translated_slugs":2824,"_stopResolving":2790},{"_uid":3583,"name":2854,"component":2974,"description":3584},[],[],{"name":2871,"created_at":3566,"published_at":3567,"updated_at":3568,"id":3569,"uuid":1798,"content":4288,"slug":3573,"full_slug":2870,"sort_by_date":2824,"position":3574,"tag_list":4289,"is_startpage":2700,"parent_id":2979,"meta_data":2824,"group_id":3576,"first_published_at":2981,"release_id":2824,"lang":2830,"path":2824,"alternates":4290,"default_full_slug":2824,"translated_slugs":2824,"_stopResolving":2790},{"_uid":3571,"name":2871,"component":2974,"description":3572},[],[],{"name":2759,"created_at":2968,"published_at":2969,"updated_at":2970,"id":2971,"uuid":1810,"content":4292,"slug":2976,"full_slug":2859,"sort_by_date":2824,"position":2977,"tag_list":4293,"is_startpage":2700,"parent_id":2979,"meta_data":2824,"group_id":2980,"first_published_at":2981,"release_id":2824,"lang":2830,"path":2824,"alternates":4294,"default_full_slug":2824,"translated_slugs":2824,"_stopResolving":2790},{"_uid":2973,"name":2759,"component":2974,"description":2975},[],[],"foxy-ios-tips-for-better-security-vulnerability-reports","blog\u002Fposts\u002Ffoxy-ios-tips-for-better-security-vulnerability-reports",610,[],"f13c95e8-1590-40dd-ad21-5b2f95ca90d0","2019-03-26T04:48:20.000Z",[],{"name":4303,"created_at":4304,"published_at":2969,"updated_at":4305,"id":4306,"uuid":2320,"content":4307,"slug":4428,"full_slug":4429,"sort_by_date":2824,"position":4430,"tag_list":4431,"is_startpage":2700,"parent_id":3594,"meta_data":2824,"group_id":4432,"first_published_at":4433,"release_id":2824,"lang":2830,"path":2824,"alternates":4434,"default_full_slug":2824,"translated_slugs":2824},"Privacy, Foxy, and the EU’s GDPR","2023-03-24T17:11:12.967Z","2023-03-24T17:20:46.013Z",64418,{"_uid":4308,"title":4303,"content":4309,"summary":4415,"component":2954,"thumbnail":4421,"categories":4423},"feb51ff7-3443-4d41-97df-8a5b7c9c811c",{"type":2996,"content":4310},[4311,4339,4351,4368,4374,4397,4403],{"type":2999,"content":4312},[4313,4315,4321,4323,4329,4331,4337],{"text":4314,"type":3003},"In our 11+ years of doing Foxy, there are occasionally new compliance concerns or security updates that cause industry-wide discussion and concern. In the past few years, however, the pace of sweeping and important industry-wide changes seem to have accelerated. In addition to a number of SSL protocol improvements and well-publicized security vulnerabilities, we’ve also seen the ",{"text":4316,"type":3003,"marks":4317},"EU Court of Justice declare Safe Harbor invalid",[4318],{"type":3008,"attrs":4319},{"href":4320,"title":2824},"http:\u002F\u002Fwww.businessinsider.com\u002Feuropean-court-of-justice-safe-harbor-ruling-2015-10",{"text":4322,"type":3003},", the introduction of ",{"text":4324,"type":3003,"marks":4325},"Privacy Shield",[4326],{"type":3008,"attrs":4327},{"href":4328,"title":2824},"https:\u002F\u002Fwww.privacyshield.gov\u002FProgram-Overview",{"text":4330,"type":3003}," to replace Safe Harbor, and now the ",{"text":4332,"type":3003,"marks":4333},"EU’s General Data Protection Regulation (GDPR)",[4334],{"type":3008,"attrs":4335},{"href":4336,"title":2824},"https:\u002F\u002Fwww.eugdpr.org\u002F",{"text":4338,"type":3003},", which comes into effect on May 25, 2018.",{"type":2999,"content":4340},[4341,4343,4349],{"text":4342,"type":3003},"We’ve been working on our GDPR compliance for the past few months, and are finalizing things with our lawyers currently. We do not anticipate any problems in our own GDPR compliance. As a ",{"text":4344,"type":3003,"marks":4345},"Level 1 PCI Service Provider",[4346],{"type":3008,"attrs":4347},{"href":4348,"title":2824},"https:\u002F\u002Fwiki.foxycart.com\u002Fstatic\u002Ffoxycart_security#foxycart_is_a_pci_compliant_level_1_service_provider",{"text":4350,"type":3003},", we were already in a good position to meet the strict requirements of the GDPR, though there certainly have been a few changes we needed to deal with.",{"type":2999,"content":4352},[4353,4355,4360,4362,4367],{"text":4354,"type":3003},"We will update this post when our ",{"text":2819,"type":3003,"marks":4356},[4357],{"type":3008,"attrs":4358},{"href":4359,"title":2824},"https:\u002F\u002Ffoxy.io\u002Fprivacy-policy",{"text":4361,"type":3003}," includes the pending changes and clarification. If you have any specific questions about how Foxy (as a Data Processor) will handle your customers’ data, please don’t hesitate to ",{"text":4363,"type":3003,"marks":4364},"contact us",[4365],{"type":3008,"attrs":4366},{"href":3798,"title":2824},{"text":3067,"type":3003},{"type":2999,"content":4369},[4370],{"text":4371,"type":3003,"marks":4372},"UPDATE 2018-05-16:",[4373],{"type":3506},{"type":2999,"content":4375},[4376,4378,4382,4384,4389,4391,4395],{"text":4377,"type":3003},"We have just pushed out our new ",{"text":2819,"type":3003,"marks":4379},[4380],{"type":3008,"attrs":4381},{"href":4359,"title":2824},{"text":4383,"type":3003},", which includes sections related to ",{"text":4385,"type":3003,"marks":4386},"GDPR",[4387],{"type":3008,"attrs":4388},{"href":4336,"title":2824},{"text":4390,"type":3003}," as well as ",{"text":4324,"type":3003,"marks":4392},[4393],{"type":3008,"attrs":4394},{"href":4328,"title":2824},{"text":4396,"type":3003},". If you have any questions about our updated Privacy Policy, please let us know. We’re well aware of the continued uncertainty related to GDPR, and we’re happy to discuss things with you.",{"type":2999,"content":4398},[4399],{"text":4400,"type":3003,"marks":4401},"UPDATE 2018-05-24:",[4402],{"type":3506},{"type":2999,"content":4404},[4405,4407,4413],{"text":4406,"type":3003},"We have also updated our Terms of Service with a ",{"text":4408,"type":3003,"marks":4409},"Data Processing Addendum",[4410],{"type":3008,"attrs":4411},{"href":4412,"title":2824},"https:\u002F\u002Fwww.foxy.io\u002Fterms-of-service#dpa",{"text":4414,"type":3003},", which meets additional GDPR requirements some of our users have asked about.",{"type":2996,"content":4416},[4417],{"type":2999,"content":4418},[4419],{"text":4420,"type":3003},"In our 11+ years of doing Foxy, there are occasionally new compliance concerns or security updates that cause industry-wide discussion and concern. In the past few years, however, the pace of sweeping and important industry-wide changes seem to have accelerated. In addition to a number of SSL protocol improvements and well-publicized security vulnerabilities, we’ve also […]",{"filename":4422,"fieldtype":2660},"https:\u002F\u002Fwww.foxy.io\u002Fblog\u002Fwp-content\u002Fuploads\u002FPrivacy-Foxy-and-the-EUs-GDPR.jpg",[4424],{"name":2759,"created_at":2968,"published_at":2969,"updated_at":2970,"id":2971,"uuid":1810,"content":4425,"slug":2976,"full_slug":2859,"sort_by_date":2824,"position":2977,"tag_list":4426,"is_startpage":2700,"parent_id":2979,"meta_data":2824,"group_id":2980,"first_published_at":2981,"release_id":2824,"lang":2830,"path":2824,"alternates":4427,"default_full_slug":2824,"translated_slugs":2824,"_stopResolving":2790},{"_uid":2973,"name":2759,"component":2974,"description":2975},[],[],"privacy-foxy-and-the-eus-gdpr","blog\u002Fposts\u002Fprivacy-foxy-and-the-eus-gdpr",1420,[],"8d18d18e-9e4b-402c-8e2f-6bf22ecb8eac","2018-04-23T15:33:36.000Z",[],{"name":4436,"created_at":4437,"published_at":2969,"updated_at":4438,"id":4439,"uuid":1945,"content":4440,"slug":4681,"full_slug":4682,"sort_by_date":2824,"position":4683,"tag_list":4684,"is_startpage":2700,"parent_id":3594,"meta_data":2824,"group_id":4685,"first_published_at":4686,"release_id":2824,"lang":2830,"path":2824,"alternates":4687,"default_full_slug":2824,"translated_slugs":2824},"Bots & The Rising Threat to Ecommerce","2023-03-24T17:11:29.066Z","2023-03-24T17:21:27.756Z",64438,{"_uid":4441,"title":4436,"content":4442,"summary":4668,"component":2954,"thumbnail":4674,"categories":4676},"854b2111-abce-4ca8-b7ef-7b5c7a5a4a6f",{"type":2996,"content":4443},[4444,4456,4460,4464,4469,4473,4477,4481,4485,4490,4494,4498,4510,4524,4529,4538,4542,4547,4551,4554,4558,4579,4583,4622,4626,4647,4659,4664],{"type":2999,"content":4445},[4446,4448,4454],{"text":4447,"type":3003},"Ecommerce fraud has become a growing problem for online merchants with the advent of automated bots. According to ",{"text":4449,"type":3003,"marks":4450},"Signifyd",[4451],{"type":3008,"attrs":4452},{"href":4453,"title":2824},"https:\u002F\u002Fwww.signifyd.com\u002Fblog\u002F2017\u002F07\u002F06\u002Fglobal-sate-ecommerce-fraud-q1-2017\u002F",{"text":4455,"type":3003},", online merchants across eight major industry segments will lose nearly $50 billion this year from ecommerce fraud. Major advances in anti-fraud technology has tipped the arms race in the favor of merchants, with a 34.7% drop in ecommerce fraud losses versus Q1’16, but small merchants may be especially vulnerable.",{"type":2999,"content":4457},[4458],{"text":4459,"type":3003},"In this post, we will look at the evolution of ecommerce fraud, how bots play a role, and how online merchants can defend themselves with cutting-edge technology and a little common sense.",{"type":2999,"content":4461},[4462],{"text":4463,"type":3003},"[content_upgrade cu_id=”433″]Download Now: 5-Minute Security Audit Worksheet[content_upgrade_button]Click Here[\u002Fcontent_upgrade_button][\u002Fcontent_upgrade]",{"type":3030,"attrs":4465,"content":4466},{"level":3032},[4467],{"text":4468,"type":3003},"Evolution of Fraud",{"type":2999,"content":4470},[4471],{"text":4472,"type":3003},"Ecommerce fraud has always been a problem, but the introduction of EMV (chip) cards made it difficult for criminals to clone physical cards and exacerbated the problem. Since they couldn’t spend money in person, criminals migrated to Internet and card-not-present (CNP) fraud that targeted a rising number of ecommerce stores. Many small ecommerce shops have found themselves especially vulnerable when using outdated shopping cart software.",{"type":2999,"content":4474},[4475],{"text":4476,"type":3003},"The ecommerce industry initially responded using simple strategies, like checking the visitor’s location using their IP address and ensuring they were in the same country that the order was being sent. Criminals responded by using proxy servers and virtual private networks (VPNs) to hide their true location. The industry then used advanced techniques like device and social fingerprinting to link transactions to specific devices, but criminals quickly responded by disguising attributes of their browsers using advanced tools like the Voxis Platform, AntiDetect, or FraudFox VM. These private browsing tools make it nearly impossible to accurately verify a potential customer’s identity.",{"type":2999,"content":4478},[4479],{"text":4480,"type":3003},"Fraudulent credit card transactions can become extremely costly for ecommerce merchants. Once a cardholder discovers a fraud, payments are disputed with the bank and almost always favor the cardholder. The online merchant is forced to absorb the loss associated with the payment, forfeit any goods or services, and pay the additional dispute fee. With a significant number of transactions, this can be enough to bankrupt a small ecommerce business.",{"type":2999,"content":4482},[4483],{"text":4484,"type":3003},"Ecommerce fraud has become a constant arms race between increasingly complex criminals and ecommerce companies and their partners. The good news is that machine learning techniques have tipped the scales in favor of online merchants – with a 34.7% drop in ecommerce fraud losses in Q1 2017 versus Q1 2016 – but online merchants must ensure that they’re using these techniques to realize any of the benefits.",{"type":3030,"attrs":4486,"content":4487},{"level":3032},[4488],{"text":4489,"type":3003},"What is Bot-based Fraud?",{"type":2999,"content":4491},[4492],{"text":4493,"type":3003},"Most online criminals employ computer programs – or bots – designed to effective perpetrate a fraud. For example, a criminal may load 20,000 credit card numbers into a bot that automatically tries them across hundreds of websites in just a couple hours. The idea is to quickly identify ecommerce shops that are vulnerable and hit the credit limit for a specific credit card before the account owner discovers the fraud and cancels the card.",{"type":2999,"content":4495},[4496],{"text":4497,"type":3003},"How common are these bots?",{"type":2999,"content":4499},[4500,4502,4508],{"text":4501,"type":3003},"Incapsula’s ",{"text":4503,"type":3003,"marks":4504},"Bot Traffic Report",[4505],{"type":3008,"attrs":4506},{"href":4507,"title":2824},"https:\u002F\u002Fwww.incapsula.com\u002Fblog\u002Fbot-traffic-report-2016.html",{"text":4509,"type":3003}," found that non-human traffic accounts for about 51.8% of all Internet traffic. While 22.9% of all website traffic came from so-called ‘good bots’, the remaining 28.9% of all website traffic came from so-called ‘bad bots’ that do things like attempt fraudulent ecommerce transactions. These ‘bad bots’ also tend to target emerging and smaller websites rather than larger websites since they’re more likely to be vulnerable.",{"type":2999,"content":4511},[4512,4518,4519],{"text":4513,"type":3003,"marks":4514},"For online merchants, bad bots can become extremely costly in a very short period of time.",[4515],{"type":3008,"attrs":4516},{"href":4517,"title":2824},"https:\u002F\u002Ftwitter.com\u002Fintent\u002Ftweet?url=https%3A%2F%2Fwww.foxy.io%2Fblog%2Fbots-the-rising-threat-to-ecommerce%2F&text=For%20online%20merchants%2C%20bad%20bots%20can%20become%20extremely%20costly%20in%20a%20very%20short%20period%20of%20time.&via=foxy_io&related=foxy_io",{"text":3193,"type":3003},{"text":4520,"type":3003,"marks":4521},"Click To Tweet",[4522],{"type":3008,"attrs":4523},{"href":4517,"title":2824},{"type":2999,"content":4525},[4526],{"type":3706,"attrs":4527},{"alt":2824,"src":4528,"title":2824},"https:\u002F\u002Fwww.foxy.io\u002Fblog\u002Fwp-content\u002Fuploads\u002F2017\u002F10\u002FDAwI9VZXsAIrkta.jpg",{"type":2999,"content":4530},[4531,4533],{"text":4532,"type":3003},"Bot Fraud Traffic Report – Source: ",{"text":4534,"type":3003,"marks":4535},"Incapsula",[4536],{"type":3008,"attrs":4537},{"href":4507,"title":2824},{"type":2999,"content":4539},[4540],{"text":4541,"type":3003},"Credit card companies charge around $0.30 to authorize a credit card without charging it as a way to avoid processing a fraudulent credit card. A bot that’s attempting 20,000 transactions could cost an online merchant $6,000 in processing fees and several thousand more dollars when factoring in chargebacks. We have seen merchants coming from other platforms experience upwards of $11,000 in costs from these bots. And, these massive charges can be accrued with little to no warning.",{"type":3030,"attrs":4543,"content":4544},{"level":3032},[4545],{"text":4546,"type":3003},"How to Defend Yourself",{"type":2999,"content":4548},[4549],{"text":4550,"type":3003},"There are some basic principles that ecommerce providers can use to avoid issues with both online criminals and bot-based fraud. In addition to taking internal measures, it’s important to ensure that you choose the right partners for shopping carts, payment processors, and shipping\u002Flogistics that have their own security measures implemented.",{"type":2999,"content":4552},[4553],{"text":4463,"type":3003},{"type":2999,"content":4555},[4556],{"text":4557,"type":3003},"Basic steps for preventing fraud include:",{"type":3157,"attrs":4559,"content":4560},{"tight":2700},[4561,4567,4573],{"type":3160,"content":4562},[4563],{"type":2999,"content":4564},[4565],{"text":4566,"type":3003},"Ensure that you’re using a modern shopping cart that’s up-to-date with the latest security protocols, such as Foxy.",{"type":3160,"content":4568},[4569],{"type":2999,"content":4570},[4571],{"text":4572,"type":3003},"Collect as much information as possible to use for verification, including a full name, email address, full billing address, CVC code, and phone number.",{"type":3160,"content":4574},[4575],{"type":2999,"content":4576},[4577],{"text":4578,"type":3003},"Authorize each payment using the CVC code and consider address verification (AVS) as an added layer of security.",{"type":2999,"content":4580},[4581],{"text":4582,"type":3003},"Signs of suspicious transactions include:",{"type":3157,"attrs":4584,"content":4585},{"tight":2700},[4586,4592,4598,4604,4610,4616],{"type":3160,"content":4587},[4588],{"type":2999,"content":4589},[4590],{"text":4591,"type":3003},"Odd customer details (e.g. fake names or e-mail addresses)",{"type":3160,"content":4593},[4594],{"type":2999,"content":4595},[4596],{"text":4597,"type":3003},"Suspicious messages accompanying the order (e.g. “I would like to proceed with the payment. I’m buying it for someone special as a gift.”)",{"type":3160,"content":4599},[4600],{"type":2999,"content":4601},[4602],{"text":4603,"type":3003},"Changes to shipping methods after an order has already been placed",{"type":3160,"content":4605},[4606],{"type":2999,"content":4607},[4608],{"text":4609,"type":3003},"International credit cards, international shipping addresses, or freight forwarders",{"type":3160,"content":4611},[4612],{"type":2999,"content":4613},[4614],{"text":4615,"type":3003},"Large orders and\u002For payments across multiple credit cards",{"type":3160,"content":4617},[4618],{"type":2999,"content":4619},[4620],{"text":4621,"type":3003},"Rush orders or overnight deliveries",{"type":2999,"content":4623},[4624],{"text":4625,"type":3003},"If you believe you’ve received a fraudulent order:",{"type":3157,"attrs":4627,"content":4628},{"tight":2700},[4629,4635,4641],{"type":3160,"content":4630},[4631],{"type":2999,"content":4632},[4633],{"text":4634,"type":3003},"Immediately refund any suspicious payments",{"type":3160,"content":4636},[4637],{"type":2999,"content":4638},[4639],{"text":4640,"type":3003},"Contact the customer to confirm the order",{"type":3160,"content":4642},[4643],{"type":2999,"content":4644},[4645],{"text":4646,"type":3003},"Delay shipping orders until they’re confirmed",{"type":2999,"content":4648},[4649,4651,4657],{"text":4650,"type":3003},"At Foxy, we automatically trigger a Google ",{"text":4652,"type":3003,"marks":4653},"reCAPTCHA",[4654],{"type":3008,"attrs":4655},{"href":4656,"title":2824},"https:\u002F\u002Fwww.google.com\u002Frecaptcha\u002Fintro\u002Findex.html",{"text":4658,"type":3003}," after a certain number of errors are reached, which effectively shuts down bots from making any more attempts at using stolen credit cards. Google’s reCAPTCHA is the most widely used and advanced CAPTCHA provider in the world that’s always improving. Interestingly, the company collects human efforts to classify data and uses it to digitize text, annotate images, and build machine learning datasets.",{"type":3030,"attrs":4660,"content":4661},{"level":3032},[4662],{"text":4663,"type":3003},"The Bottom Line",{"type":2999,"content":4665},[4666],{"text":4667,"type":3003},"Ecommerce fraud has become increasingly prevalent after EMV credit cards were introduced. While online merchants may be winning the arms race right now, small to medium sized ecommerce stores may be especially vulnerable to bot-based ecommerce fraud. The good news is that there are several steps that you can take to prevent these types of fraud, including working with security-conscious shopping cart solutions like Foxy.",{"type":2996,"content":4669},[4670],{"type":2999,"content":4671},[4672],{"text":4673,"type":3003},"Learn how bots have become a key part of the fraudsters’ arsenal and cost ecommerce sites billions of dollars per year.",{"filename":4675,"fieldtype":2660},"https:\u002F\u002Fwww.foxy.io\u002Fblog\u002Fwp-content\u002Fuploads\u002F2017\u002F10\u002FBots-the-Rising-Threat-to-Ecommerce.jpg",[4677],{"name":2759,"created_at":2968,"published_at":2969,"updated_at":2970,"id":2971,"uuid":1810,"content":4678,"slug":2976,"full_slug":2859,"sort_by_date":2824,"position":2977,"tag_list":4679,"is_startpage":2700,"parent_id":2979,"meta_data":2824,"group_id":2980,"first_published_at":2981,"release_id":2824,"lang":2830,"path":2824,"alternates":4680,"default_full_slug":2824,"translated_slugs":2824,"_stopResolving":2790},{"_uid":2973,"name":2759,"component":2974,"description":2975},[],[],"bots-the-rising-threat-to-ecommerce","blog\u002Fposts\u002Fbots-the-rising-threat-to-ecommerce",170,[],"51fcb9dc-2443-46ef-883f-3cb14cad0a41","2017-10-09T05:00:00.000Z",[],{"name":4689,"created_at":4690,"published_at":2969,"updated_at":4691,"id":4692,"uuid":2419,"content":4693,"slug":4793,"full_slug":4794,"sort_by_date":2824,"position":4795,"tag_list":4796,"is_startpage":2700,"parent_id":3594,"meta_data":2824,"group_id":4797,"first_published_at":4798,"release_id":2824,"lang":2830,"path":2824,"alternates":4799,"default_full_slug":2824,"translated_slugs":2824},"The DROWN Attack","2023-03-24T17:11:43.670Z","2023-03-24T17:20:34.932Z",64457,{"_uid":4694,"title":4689,"content":4695,"summary":4780,"component":2954,"thumbnail":4786,"categories":4788},"9eaea105-f9af-444b-a223-50a3b7506b57",{"type":2996,"content":4696},[4697,4709,4714,4724,4729,4748,4753,4757,4761,4766,4770],{"type":2999,"content":4698},[4699,4701,4707],{"text":4700,"type":3003},"Last year saw a number of well-publicized SSL security vulnerabilities, many of them with their own sites and branding. (Heartbleed, FREAK, and Logjam are among the most well-known.) The latest is ",{"text":4702,"type":3003,"marks":4703},"DROWN",[4704],{"type":3008,"attrs":4705},{"href":4706,"title":2824},"https:\u002F\u002Fdrownattack.com\u002F",{"text":4708,"type":3003},", which was publicized last week, and stands for Decrypting RSA with Obsolete and Weakened eNcryption.",{"type":3030,"attrs":4710,"content":4711},{"level":3096},[4712],{"text":4713,"type":3003},"What is it?",{"type":2999,"content":4715},[4716,4718,4722],{"text":4717,"type":3003},"DROWN is a way for an attacker to quickly (remarkably quickly, within hours or even minutes) break the encryption used by some secure sites. It relies on a very old and unused protocol, SSLv2, which isn’t generally actually ",{"text":4719,"type":3003,"marks":4720},"used",[4721],{"type":3026},{"text":4723,"type":3003},", but is occasionally supported by misconfigured webservers.",{"type":3030,"attrs":4725,"content":4726},{"level":3096},[4727],{"text":4728,"type":3003},"Who is affected?",{"type":2999,"content":4730},[4731,4733,4738,4740,4746],{"text":4732,"type":3003},"The ",{"text":4734,"type":3003,"marks":4735},"drownattack.com",[4736],{"type":3008,"attrs":4737},{"href":4706,"title":2824},{"text":4739,"type":3003}," site claims up to 33% of sites may be effected, globally. There is ",{"text":4741,"type":3003,"marks":4742},"at least some discussion",[4743],{"type":3008,"attrs":4744},{"href":4745,"title":2824},"http:\u002F\u002Fwww.softwaresecured.com\u002F2016\u002F03\u002F01\u002Fhow-to-confirm-whether-you-are-vulnerable-to-the-drown-attack\u002F",{"text":4747,"type":3003}," that the testing tool at the DROWN site results in false positives, which is acknowledged on the DROWN site as well. So the actual number of impacted sites is likely less than the percentages you may see in headlines.",{"type":3030,"attrs":4749,"content":4750},{"level":3096},[4751],{"text":4752,"type":3003},"Are FoxyCart users vulnerable?",{"type":2999,"content":4754},[4755],{"text":4756,"type":3003},"No. Our application environment doesn’t support SSLv2, nor do we reuse any private keys for our SSL certificates across our environments, which further reduces the risk even if SSLv2 were enabled anywhere.",{"type":2999,"content":4758},[4759],{"text":4760,"type":3003},"Back to the false positives we mentioned above: The testing tool at the DROWN site may report we are vulnerable to DROWN, but the IP address it reports for *.foxycart.com is used only for a legacy failover system, which was isolated from our production environment, and used separate SSL keys. Since the DROWN announcement, we’ve taken this system offline in order to perform the necessary upgrades. It has no bearing on the FoxyCart systems or service.",{"type":3030,"attrs":4762,"content":4763},{"level":3096},[4764],{"text":4765,"type":3003},"Is there anything I need to do?",{"type":2999,"content":4767},[4768],{"text":4769,"type":3003},"Nope! Not as far as your FoxyCart account is concerned, at least. We do recommend you check your other systems that use SSL, however.",{"type":2999,"content":4771},[4772,4774,4779],{"text":4773,"type":3003},"If you have any questions or concerns, please don’t hesitate to ",{"text":4363,"type":3003,"marks":4775},[4776],{"type":3008,"attrs":4777},{"href":4778,"title":2824},"http:\u002F\u002Fwww.foxycart.com\u002Fcontact",{"text":3067,"type":3003},{"type":2996,"content":4781},[4782],{"type":2999,"content":4783},[4784],{"text":4785,"type":3003},"Last year saw a number of well-publicized SSL security vulnerabilities, many of them with their own sites and branding. (Heartbleed, FREAK, and Logjam are among the most well-known.) The latest is DROWN, which was publicized last week, and stands for Decrypting RSA with Obsolete and Weakened eNcryption. What is it? DROWN is a way for an […]",{"filename":4787,"fieldtype":2660},"https:\u002F\u002Fwww.foxy.io\u002Fblog\u002Fwp-content\u002Fuploads\u002Fthe-drown-attack.jpg",[4789],{"name":2759,"created_at":2968,"published_at":2969,"updated_at":2970,"id":2971,"uuid":1810,"content":4790,"slug":2976,"full_slug":2859,"sort_by_date":2824,"position":2977,"tag_list":4791,"is_startpage":2700,"parent_id":2979,"meta_data":2824,"group_id":2980,"first_published_at":2981,"release_id":2824,"lang":2830,"path":2824,"alternates":4792,"default_full_slug":2824,"translated_slugs":2824,"_stopResolving":2790},{"_uid":2973,"name":2759,"component":2974,"description":2975},[],[],"the-drown-attack","blog\u002Fposts\u002Fthe-drown-attack",1750,[],"07034a44-a9b5-4572-8ad6-70a838156fb0","2016-03-03T16:35:00.000Z",[],{"name":4801,"created_at":4802,"published_at":2969,"updated_at":4803,"id":4804,"uuid":2356,"content":4805,"slug":4984,"full_slug":4985,"sort_by_date":2824,"position":4986,"tag_list":4987,"is_startpage":2700,"parent_id":3594,"meta_data":2824,"group_id":4988,"first_published_at":4989,"release_id":2824,"lang":2830,"path":2824,"alternates":4990,"default_full_slug":2824,"translated_slugs":2824},"Safe Harbor is dead. Long live… something else?","2023-03-24T17:11:45.138Z","2023-03-24T17:20:42.016Z",64459,{"_uid":4806,"title":4801,"content":4807,"summary":4967,"component":2954,"thumbnail":4973,"categories":4975},"7aac17f3-395a-4830-a2c5-4fca924a2828",{"type":2996,"content":4808},[4809,4813,4817,4821,4826,4836,4848,4852,4857,4861,4865,4870,4874,4882,4887,4891,4895,4900,4904,4909,4919,4923,4927,4932,4936,4963],{"type":2999,"content":4810},[4811],{"text":4812,"type":3003},"When most companies set out to sell online, compliance isn’t top of mind. We might think about PCI compliance. We usually think about sales tax compliance. If you work with Russian developers, you might have seen the news of economic sanctions and thought, “I hope this doesn’t impact my business.”",{"type":2999,"content":4814},[4815],{"text":4816,"type":3003},"But if you’re not running your business in the EU, you probably have never thought, “I wonder which EU laws I’m supposed to be following?” If you’re not in the EU, your biggest concern with customers in the EU is probably shipping, not which data security laws you’re expected to abide by.",{"type":2999,"content":4818},[4819],{"text":4820,"type":3003},"But today, your concern is data privacy.",{"type":3030,"attrs":4822,"content":4823},{"level":3096},[4824],{"text":4825,"type":3003},"Safe Harbor: What it was",{"type":2999,"content":4827},[4828,4834],{"text":4829,"type":3003,"marks":4830},"Safe Harbor",[4831],{"type":3008,"attrs":4832},{"href":4833,"title":2824},"http:\u002F\u002Fwww.export.gov\u002Fsafeharbor\u002F",{"text":4835,"type":3003}," was a data sharing pact between the US and EU that allowed US companies to receive and process data from folks in the EU. It was one single approach for every EU member state. Thousands of US businesses, including us, relied on it to ensure we complied with the EU’s requirements for personal data.",{"type":2999,"content":4837},[4838,4840,4846],{"text":4839,"type":3003},"Unfortunately for the thousands of us who relied on it, the ",{"text":4841,"type":3003,"marks":4842},"EU Supreme Court invalidated it in October",[4843],{"type":3008,"attrs":4844},{"href":4845,"title":2824},"http:\u002F\u002Fwww.csmonitor.com\u002FWorld\u002FPasscode\u002F2016\u002F0120\u002FWhat-the-end-of-Safe-Harbor-means-for-the-digital-economy",{"text":4847,"type":3003},". A group working on a replacement, informally called Safe Harbor 2.0, had until the end of January (2016) to come up with an acceptable replacement. (If you’re interested, the concerns from the EU stem from the US Government’s… ahem… “questionable” treatment of internet security, encryption, and data privacy, as revealed largely by Snowden.)",{"type":2999,"content":4849},[4850],{"text":4851,"type":3003},"Though we’ve been collectively hopeful for a replacement in time for the January deadline, we don’t want to run the risk of leaving our users without an option for compliance. And though the EU has said they would pursue companies in violation of their data protection policies, nobody is sure how aggressively they may be in doing so. While nobody expects every agency from every member state to immediately start going after ecommerce merchants, let alone smaller merchants, it’s important for you to be aware of the changing landscape.",{"type":3030,"attrs":4853,"content":4854},{"level":3096},[4855],{"text":4856,"type":3003},"The current workaround for ecommerce",{"type":2999,"content":4858},[4859],{"text":4860,"type":3003},"In the absence of Safe Harbor, there are three options to collect the information you need (through FoxyCart) to sell from the US into the EU. Two of the three options are non-starters for an ecommerce context, but the 3rd option is to obtain the customer’s explicit consent to transfer their data.",{"type":2999,"content":4862},[4863],{"text":4864,"type":3003},"To that end, we’ve added a feature (available in FoxyCart v2.0) to obtain this consent from EU customers. It looks like this:",{"type":2999,"content":4866},[4867],{"type":3706,"attrs":4868},{"alt":2824,"src":4869,"title":2824},"https:\u002F\u002Fwww.foxy.io\u002Fblog\u002Fwp-content\u002Fuploads\u002Fsafe-harbor-is-dead-long-live-something-else.png",{"type":2999,"content":4871},[4872],{"text":4873,"type":3003},"This is a required checkbox that displays if a customer has a billing or shipping address in an EU member state. (You can customize the text in the “language” section of your admin.)",{"type":2999,"content":4875},[4876,4880],{"text":4877,"type":3003,"marks":4878},"Please note: We are not international compliance experts, and this blog post does not constitute legal advice,",[4879],{"type":3506},{"text":4881,"type":3003}," nor can we guarantee this consent checkbox will meet your business’s unique needs. Please check with your own counsel to discuss how your organization should handle the invalidation of Safe Harbor.",{"type":3030,"attrs":4883,"content":4884},{"level":3096},[4885],{"text":4886,"type":3003},"What FoxyCart users need to do",{"type":2999,"content":4888},[4889],{"text":4890,"type":3003},"Our goal with FoxyCart has always been to not mess with what you’ve set. For this reason, we strive to avoid making changes to your templates or functionality. Further, because we support old versions (we don’t force upgrades, again because we don’t want to force you onto our timeline or risk breaking your checkouts), so the action required will depend on your FoxyCart version and your business.",{"type":2999,"content":4892},[4893],{"text":4894,"type":3003},"Note that even if your business isn’t in the US, the FoxyCart servers are, and that’s what matters.",{"type":3030,"attrs":4896,"content":4897},{"level":3734},[4898],{"text":4899,"type":3003},"For all users:",{"type":2999,"content":4901},[4902],{"text":4903,"type":3003},"If you already don’t allow international shipping or have other functionality (country restrictions, for example) that prevents orders from the EU, you are likely safe, though you should check with your own compliance team or counsel to double check.",{"type":3030,"attrs":4905,"content":4906},{"level":3734},[4907],{"text":4908,"type":3003},"For users on v2.0:",{"type":2999,"content":4910},[4911,4913,4917],{"text":4912,"type":3003},"This new feature is defaulted to ",{"text":4914,"type":3003,"marks":4915},"off",[4916],{"type":3026},{"text":4918,"type":3003}," for existing stores. Though we don’t anticipate problems with enabling it, we will not make that call for you (just in case any of your own customizations interfere). You can enable this in the “template configuration” page of your FoxyCart admin. If you have the default “responsive” checkout, this is all you have to do. If you have customized your checkout, we recommend attempting the option, but if it doesn’t appear, please contact us and we can help you through it.",{"type":2999,"content":4920},[4921],{"text":4922,"type":3003},"You also can use the new 2.0 functionality to restrict shipping and billing to exclude EU member states entirely, which will prevent any checkouts and the subsequent data transfer.",{"type":2999,"content":4924},[4925],{"text":4926,"type":3003},"We recommend you take this action by January 31.",{"type":3030,"attrs":4928,"content":4929},{"level":3734},[4930],{"text":4931,"type":3003},"For users on v1.1 and prior:",{"type":2999,"content":4933},[4934],{"text":4935,"type":3003},"Unfortunately, our older versions don’t allow us to add an easy option you can simply enable. Instead, you can take some of the following options:",{"type":3157,"attrs":4937,"content":4938},{"tight":2700},[4939,4945,4951,4957],{"type":3160,"content":4940},[4941],{"type":2999,"content":4942},[4943],{"text":4944,"type":3003},"Upgrade to 2.0. We’re happy to help, and if you’ve got a simple integration, this might be very doable.",{"type":3160,"content":4946},[4947],{"type":2999,"content":4948},[4949],{"text":4950,"type":3003},"Add a custom checkbox to allow customers to provide their consent. Please contact us for code to copy\u002Fpaste.",{"type":3160,"content":4952},[4953],{"type":2999,"content":4954},[4955],{"text":4956,"type":3003},"Restrict international shipping, if you don’t intend to sell to the EU.",{"type":3160,"content":4958},[4959],{"type":2999,"content":4960},[4961],{"text":4962,"type":3003},"Restrict countries on the checkout using one of the custom scripts here: https:\u002F\u002Fwiki.foxycart.com\u002Fsnippets\u002Fstart",{"type":2999,"content":4964},[4965],{"text":4966,"type":3003},"We wish there was a better option, and we will update again as soon as a new agreement is in place. Our hope is still that this new functionality goes unused because a new data sharing agreement is reached. But at this point, optimism is fading and we want you to be prepared.",{"type":2996,"content":4968},[4969],{"type":2999,"content":4970},[4971],{"text":4972,"type":3003},"When most companies set out to sell online, compliance isn’t top of mind. We might think about PCI compliance. We usually think about sales tax compliance. If you work with Russian developers, you might have seen the news of economic sanctions and thought, “I hope this doesn’t impact my business.” But if you’re not running […]",{"filename":4974,"fieldtype":2660},"https:\u002F\u002Fwww.foxy.io\u002Fblog\u002Fwp-content\u002Fuploads\u002Fsafe-harbor-is-dead-long-live-something-else.jpg",[4976,4980],{"name":2736,"created_at":3812,"published_at":2969,"updated_at":3813,"id":3814,"uuid":1807,"content":4977,"slug":3818,"full_slug":2735,"sort_by_date":2824,"position":2962,"tag_list":4978,"is_startpage":2700,"parent_id":2979,"meta_data":2824,"group_id":3820,"first_published_at":2981,"release_id":2824,"lang":2830,"path":2824,"alternates":4979,"default_full_slug":2824,"translated_slugs":2824,"_stopResolving":2790},{"_uid":3816,"name":2736,"component":2974,"description":3817},[],[],{"name":2759,"created_at":2968,"published_at":2969,"updated_at":2970,"id":2971,"uuid":1810,"content":4981,"slug":2976,"full_slug":2859,"sort_by_date":2824,"position":2977,"tag_list":4982,"is_startpage":2700,"parent_id":2979,"meta_data":2824,"group_id":2980,"first_published_at":2981,"release_id":2824,"lang":2830,"path":2824,"alternates":4983,"default_full_slug":2824,"translated_slugs":2824,"_stopResolving":2790},{"_uid":2973,"name":2759,"component":2974,"description":2975},[],[],"safe-harbor-is-dead-long-live-something-else","blog\u002Fposts\u002Fsafe-harbor-is-dead-long-live-something-else",1540,[],"74e3ffb0-6d55-4289-94ef-ea99e9cdfaba","2016-01-21T13:23:54.000Z",[],{"name":4992,"created_at":4993,"published_at":2969,"updated_at":4994,"id":4995,"uuid":2395,"content":4996,"slug":5092,"full_slug":5093,"sort_by_date":2824,"position":5094,"tag_list":5095,"is_startpage":2700,"parent_id":3594,"meta_data":2824,"group_id":5096,"first_published_at":5097,"release_id":2824,"lang":2830,"path":2824,"alternates":5098,"default_full_slug":2824,"translated_slugs":2824},"SSL Vulnerabilities: POODLE","2023-03-24T17:11:57.760Z","2023-03-24T17:20:37.593Z",64474,{"_uid":4997,"title":4992,"content":4998,"summary":5075,"component":2954,"thumbnail":5081,"categories":5083},"5eb562d8-c701-46ed-ab39-52c96efea65c",{"type":2996,"content":4999},[5000,5004,5008,5012,5017,5052,5056,5060],{"type":2999,"content":5001},[5002],{"text":5003,"type":3003},"This year has not been a good year for SSL — one of the fundamental protocols relied on for secure communication. Last week saw the announcement of the POODLE vulnerability.",{"type":2999,"content":5005},[5006],{"text":5007,"type":3003},"Here’s what you need to know: FoxyCart has patched our servers against POODLE. Your store is safe!",{"type":2999,"content":5009},[5010],{"text":5011,"type":3003},"We have also ensured that all of our payment gateway connections use only the latest versions of SSL. Most gateways have disabled older versions of SSL in response to the POODLE advisory. You may have gotten an email from Authorize.net or another provider this week warning about the impending shutdown of their SSLv3 support. Don’t worry! We’ve tested things out and your store will continue to work as normal.",{"type":3030,"attrs":5013,"content":5014},{"level":3096},[5015],{"text":5016,"type":3003},"Further Details",{"type":2999,"content":5018},[5019,5021,5027,5029,5035,5036,5042,5044,5050],{"text":5020,"type":3003},"Related to ",{"text":5022,"type":3003,"marks":5023},"BEAST",[5024],{"type":3008,"attrs":5025},{"href":5026,"title":2824},"http:\u002F\u002Fen.wikipedia.org\u002Fwiki\u002FTransport_Layer_Security#BEAST_attack",{"text":5028,"type":3003}," and ",{"text":5030,"type":3003,"marks":5031},"CRIME",[5032],{"type":3008,"attrs":5033},{"href":5034,"title":2824},"http:\u002F\u002Fen.wikipedia.org\u002Fwiki\u002FCRIME",{"text":41,"type":3003},{"text":5037,"type":3003,"marks":5038},"BREACH",[5039],{"type":3008,"attrs":5040},{"href":5041,"title":2824},"http:\u002F\u002Fen.wikipedia.org\u002Fwiki\u002FBREACH_(security_exploit)",{"text":5043,"type":3003},", the ",{"text":5045,"type":3003,"marks":5046},"POODLE",[5047],{"type":3008,"attrs":5048},{"href":5049,"title":2824},"http:\u002F\u002Fen.wikipedia.org\u002Fwiki\u002FPOODLE",{"text":5051,"type":3003}," attack forces the victim to use an older version of SSL, namely SSL version 3″ abbreviated SSLv3. Because of weaknesses in SSLv3’s ciphers, the attacker can attempt to extract secret information byte-by-byte with a “padding oracle” attack. This requires that an attacker sit between the victim and the server the victim wants to communicate with, that the attacker be able to inject code into a plain-text site on the same domain. The injected code tricks the victim’s browser into sending several thousand requests to the server, which the attacker uses to guess parts of the encrypted data.",{"type":2999,"content":5053},[5054],{"text":5055,"type":3003},"The collective response from Internet services everywhere was to disable SSLv3, and we’ve followed suit. The recommendation from Google is also to add a protection that prevents an attacker from forcing a protocol downgrade, and we’ve added that to our servers at FoxyCart. Additionally, newer versions of Chrome will disable SSLv3 by default.",{"type":2999,"content":5057},[5058],{"text":5059,"type":3003},"In an analysis of our systems, we didn’t find any particularly easy attack vector — 99% of our traffic is over SSL, preventing script injection, and browser same-domain origin policies make it difficult to mount a POODLE-based attack on FoxyCart. As always, we will keep monitoring our systems for anomalous activity.",{"type":2999,"content":5061},[5062,5064,5070],{"text":5063,"type":3003},"Photo by ",{"text":5065,"type":3003,"marks":5066},"Peter Roome",[5067],{"type":3008,"attrs":5068},{"href":5069,"title":2824},"https:\u002F\u002Fflic.kr\u002Fp\u002F4UmoSL",{"type":5071,"marks":5072},"hard_break",[5073],{"type":3008,"attrs":5074},{"href":5069,"title":2824},{"type":2996,"content":5076},[5077],{"type":2999,"content":5078},[5079],{"text":5080,"type":3003},"This year has not been a good year for SSL — one of the fundamental protocols relied on for secure communication. Last week saw the announcement of the POODLE vulnerability. Here’s what you need to know: FoxyCart has patched our servers against POODLE. Your store is safe! We have also ensured that all of our […]",{"filename":5082,"fieldtype":2660},"https:\u002F\u002Fwww.foxy.io\u002Fblog\u002Fwp-content\u002Fuploads\u002Fssl-vulnerabilities-poodle.jpg",[5084,5088],{"name":2736,"created_at":3812,"published_at":2969,"updated_at":3813,"id":3814,"uuid":1807,"content":5085,"slug":3818,"full_slug":2735,"sort_by_date":2824,"position":2962,"tag_list":5086,"is_startpage":2700,"parent_id":2979,"meta_data":2824,"group_id":3820,"first_published_at":2981,"release_id":2824,"lang":2830,"path":2824,"alternates":5087,"default_full_slug":2824,"translated_slugs":2824,"_stopResolving":2790},{"_uid":3816,"name":2736,"component":2974,"description":3817},[],[],{"name":2759,"created_at":2968,"published_at":2969,"updated_at":2970,"id":2971,"uuid":1810,"content":5089,"slug":2976,"full_slug":2859,"sort_by_date":2824,"position":2977,"tag_list":5090,"is_startpage":2700,"parent_id":2979,"meta_data":2824,"group_id":2980,"first_published_at":2981,"release_id":2824,"lang":2830,"path":2824,"alternates":5091,"default_full_slug":2824,"translated_slugs":2824,"_stopResolving":2790},{"_uid":2973,"name":2759,"component":2974,"description":2975},[],[],"ssl-vulnerabilities-poodle","blog\u002Fposts\u002Fssl-vulnerabilities-poodle",1670,[],"1d4f3278-532e-4b9b-a7aa-5169ab727483","2014-10-28T10:26:08.000Z",[],{"name":5100,"created_at":5101,"published_at":2969,"updated_at":5102,"id":5103,"uuid":2428,"content":5104,"slug":5323,"full_slug":5324,"sort_by_date":2824,"position":5325,"tag_list":5326,"is_startpage":2700,"parent_id":3594,"meta_data":2824,"group_id":5327,"first_published_at":5328,"release_id":2824,"lang":2830,"path":2824,"alternates":5329,"default_full_slug":2824,"translated_slugs":2824},"The Heartbleed Bug","2023-03-24T17:12:09.626Z","2023-03-24T17:20:33.882Z",64489,{"_uid":5105,"title":5100,"content":5106,"summary":5306,"component":2954,"thumbnail":5312,"categories":5314},"9cbc29b0-dc1f-4783-8400-9509bafc8f8c",{"type":2996,"content":5107},[5108,5155,5171,5181,5191,5207,5226,5230,5234,5238,5242,5246,5254,5258,5263,5275,5294],{"type":2999,"content":5109},[5110,5114,5116,5122,5124,5130,5132,5138,5140,5146,5148,5154],{"type":3706,"attrs":5111},{"alt":5112,"src":5113,"title":2824},"Heartbleed SSL logo","https:\u002F\u002Fwww.foxy.io\u002Fblog\u002Fwp-content\u002Fuploads\u002Fthe-heartbleed-bug.png",{"text":5115,"type":3003},"As you ",{"text":5117,"type":3003,"marks":5118},"may",[5119],{"type":3008,"attrs":5120},{"href":5121,"title":2824},"https:\u002F\u002Fblog.cloudflare.com\u002Fstaying-ahead-of-openssl-vulnerabilities",{"text":5123,"type":3003}," have ",{"text":5125,"type":3003,"marks":5126},"read",[5127],{"type":3008,"attrs":5128},{"href":5129,"title":2824},"http:\u002F\u002Fwww.zdnet.com\u002Fheartbleed-serious-openssl-zero-day-vulnerability-revealed-7000028166\u002F",{"text":5131,"type":3003}," in ",{"text":5133,"type":3003,"marks":5134},"recent news",[5135],{"type":3008,"attrs":5136},{"href":5137,"title":2824},"https:\u002F\u002Ftwitter.com\u002Fsearch?q=heartbleed",{"text":5139,"type":3003}," there’s a new SSL attack in town: ",{"text":5141,"type":3003,"marks":5142},"CVE–2014–0160",[5143],{"type":3008,"attrs":5144},{"href":5145,"title":2824},"http:\u002F\u002Fwww.openssl.org\u002Fnews\u002Fvulnerabilities.html#2014-0160",{"text":5147,"type":3003}," a.k.a ",{"text":5149,"type":3003,"marks":5150},"Heartbleed",[5151],{"type":3008,"attrs":5152},{"href":5153,"title":2824},"http:\u002F\u002Fheartbleed.com",{"text":3067,"type":3003},{"type":2999,"content":5156},[5157,5159,5163,5165,5169],{"text":5158,"type":3003},"There certainly is a lot of buzz about this right now. Is it a serious vulnerability? ",{"text":5160,"type":3003,"marks":5161},"Yes.",[5162],{"type":3506},{"text":5164,"type":3003}," Does it impact you as a FoxyCart customer? ",{"text":5166,"type":3003,"marks":5167},"No.",[5168],{"type":3506},{"text":5170,"type":3003}," We have checked our systems and ensured that they are not affected by this security bug.",{"type":2999,"content":5172},[5173,5175,5179],{"text":5174,"type":3003},"Is this kind of issue unprecendented? Is it the end of Internet security? ",{"text":5176,"type":3003,"marks":5177},"No",[5178],{"type":3506},{"text":5180,"type":3003},", there have been major security problems with OpenSSL (and other libraries) in the past. But Heartbleed is indeed something new.",{"type":2999,"content":5182},[5183,5185,5189],{"text":5184,"type":3003},"The unique “fun” of the Heartbleed bug is that it allows an attacker to read chunks of memory and find interesting things that ",{"text":5186,"type":3003,"marks":5187},"should",[5188],{"type":3026},{"text":5190,"type":3003}," have been protected, like usernames, passwords, and TLS keys. Y’know, the things we use SSL to protect in the first place. Oh, and did I mention that the attacker can do this without even requesting resources over the SSL connection? Yes, this is something that happens way down in the application stack, down where Apache or nginx are waiting for OpenSSL to finish its handshake and start sending HTTP data.",{"type":2999,"content":5192},[5193,5195,5199,5201,5205],{"text":5194,"type":3003},"Wow, that sounds pretty bad, right? “Hey, I have a server,” you’re thinking, “should I be concerned about this?” ",{"text":5196,"type":3003,"marks":5197},"Yes, definitely.",[5198],{"type":3506},{"text":5200,"type":3003}," But there’s good news here: the bug only affects a slice of OpenSSL releases. From the ",{"text":5149,"type":3003,"marks":5202},[5203],{"type":3008,"attrs":5204},{"href":5153,"title":2824},{"text":5206,"type":3003}," site:",{"type":4051,"content":5208},[5209,5213],{"type":2999,"content":5210},[5211],{"text":5212,"type":3003},"Status of different [OpenSSL] versions:",{"type":2999,"content":5214},[5215,5217,5218,5220,5221,5223,5224],{"text":5216,"type":3003},"• OpenSSL 1.0.1 through 1.0.1f (inclusive) are vulnerable",{"type":5071},{"text":5219,"type":3003},"• OpenSSL 1.0.1g is NOT vulnerable",{"type":5071},{"text":5222,"type":3003},"• OpenSSL 1.0.0 branch is NOT vulnerable",{"type":5071},{"text":5225,"type":3003},"• OpenSSL 0.9.8 branch is NOT vulnerable",{"type":2999,"content":5227},[5228],{"text":5229,"type":3003},"How do you check if you’re vulnerable? If you have shell access, it just takes a single command, you don’t even need to be root:",{"type":2999,"content":5231},[5232],{"text":5233,"type":3003},"% openssl version",{"type":2999,"content":5235},[5236],{"text":5237,"type":3003},"If you’re on 0.9.8 or 1.0.0, then congrats, you’re safe from Heartbleed! Be careful when upgrading and, as always, watch your Linux distribution’s security list for patches.",{"type":2999,"content":5239},[5240],{"text":5241,"type":3003},"For Ubuntu, the 12.04, 13.04, and 13.10 releases use affected versions of OpenSSL and should be updated ASAP. If you’re running 10.04, as we are, then you have OpenSSL 0.9.8 and are safe from Heartbleed.",{"type":2999,"content":5243},[5244],{"text":5245,"type":3003},"If you’re on one of the affected OpenSSL versions then you need to upgrade that package ASAP. All major Linux vendors have already released security patches, you just need to tell your machine to fetch and install them.",{"type":2999,"content":5247},[5248,5250],{"text":5249,"type":3003},"A full guide to upgrading packages is beyond the scope of this article, but at least on Ubuntu it’s as simple as: ",{"text":5251,"type":3003,"marks":5252},"sudo aptitude update && sudo aptitude upgrade openssl",[5253],{"type":4061},{"type":2999,"content":5255},[5256],{"text":5257,"type":3003},"After upgrading the library, however, you’re still not done: you need to restart every piece of software that uses OpenSSL. This means your web server, your SSH server, and more. The safest path is to reboot the entire machine.",{"type":3030,"attrs":5259,"content":5260},{"level":3032},[5261],{"text":5262,"type":3003},"Conclusion",{"type":2999,"content":5264},[5265,5267,5273],{"text":5266,"type":3003},"Heartbleed is a big deal. Taking 5 minutes to run some commands on your server could save you from the pain of a security compromise down the road. But remember, this vulnerability doesn’t affect just you! Even ",{"text":5268,"type":3003,"marks":5269},"big providers",[5270],{"type":3008,"attrs":5271},{"href":5272,"title":2824},"http:\u002F\u002Fwww.cnet.com\u002Fnews\u002Fheartbleed-bug-undoes-web-encryption-reveals-user-passwords\u002F",{"text":5274,"type":3003}," have issues with this, and you should consider changing any credentials stored on such a site.",{"type":2999,"content":5276},[5277,5279,5285,5286,5292],{"text":5278,"type":3003},"You can use ",{"text":5280,"type":3003,"marks":5281},"this tool",[5282],{"type":3008,"attrs":5283},{"href":5284,"title":2824},"https:\u002F\u002Fgithub.com\u002FFiloSottile\u002FHeartbleed",{"text":3202,"type":3003},{"text":5287,"type":3003,"marks":5288},"this site",[5289],{"type":3008,"attrs":5290},{"href":5291,"title":2824},"http:\u002F\u002Ffilippo.io\u002FHeartbleed\u002F",{"text":5293,"type":3003}," to check for the Heartbleed issue.",{"type":2999,"content":5295},[5296,5298,5304],{"text":5297,"type":3003},"As a general health check, why not run your site through Qualys’ ",{"text":5299,"type":3003,"marks":5300},"SSL Labs",[5301],{"type":3008,"attrs":5302},{"href":5303,"title":2824},"https:\u002F\u002Fwww.ssllabs.com\u002Fssltest\u002F",{"text":5305,"type":3003},"?  This quick test will detect many common problems with SSL\u002FTLS — missing certificate chains and use of weak algorithms or SSL versions.",{"type":2996,"content":5307},[5308],{"type":2999,"content":5309},[5310],{"text":5311,"type":3003},"As you may have read in recent news there’s a new SSL attack in town: CVE–2014–0160 a.k.a Heartbleed. There certainly is a lot of buzz about this right now. Is it a serious vulnerability? Yes. Does it impact you as a FoxyCart customer? 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